Airline Reservations:
Airline reservations should be made to Milwaukee's General
Mitchell International Airport (MKE). Transportation to and from Mitchell
Airport is available via cab or shuttle service (Go Riteway 800-236-5450 www.goriteway.com). Transportation is not
provided by Generac. Please allow three
hours from the time the class finishes to return to the airport - one hour for
transportation and two hours prior to return flight. Do not book your airline
reservations until receiving your class confirmation via email.
Course Fees:
Fees include instruction, program materials, breakfast at
hotel, lunch and accommodations. Transportation between the hotel and training
center upon request can be arranged directly through the hotel upon check-in
and is NOT included in the course fee. Cost subject to change.
Accommodations:
Accommodations are provided by Generac and are included in
the course fee. Handicap rooms are available upon request. All rooms are single
occupancy. Rooms are reserved from the night before the first day of class with
check out being on the morning of the last day of the class. Extra nights are
the responsibility of the student. Occupants are responsible for telephone charges,
movies, etc. Upon confirmation of attendance, hotel location and directions
will be sent the week prior to the class course.
Payment:
Purchase orders or credit card. Must have an existing
account in good standing with Generac for purchase orders.
Transportation:
TRANSPORTATION IS NOT PROVIDED BY GENERAC. Your
transportation to and from the Eagle Training Center can be set up directly
through the Hotel once you receive your hotel confirmation number via email.
Miscellaneous:
No polyester clothing, all cotton clothing required. No
shorts, tank tops or open-toed shoes allowed. No cell phones or pagers during
class hours. No video tape, audio or photography devices allowed.
Cancellation Policy:
A fee of $100.00 will be charged for any reservations cancelled,
rescheduled or changed up to 14 business days prior to the start of a training
program. Our policy of limited enrollment makes it necessary to charge one half
of the course fee for all reservations cancelled, rescheduled or changed within
14 days of class start date. No refund applies to no-shows. Generac is
responsible only for the return of the program fee if, for any reason, we
cancel the scheduled service training program. All cancellations or changes
must be sent in writing to servicetraining@generac.com
or faxed to 262-544-5689.
Laptop Requirements:
A PC running MS Windows operating system (Windows 98,
Windows XP, Windows Vista, Windows 7), along with the recommended hardware for
that operating system.
If you are
considering upgrading your operating system, make sure your hardware supports
it (processor speed, memory, etc). You will need Microsoft .NET framework
version 3.5 loaded also. A USB to 232
Serial Adapter that works with your PC.
The Generac Serial connector cable P/N 0F7707. The most recent version of Genlink-DCP loaded
on your PC. This software can be downloaded from the Generac Service website,
if you are an active Generac Service Dealer.
If this is unavailable to you,
information will be available in class when you arrive. Generac does not support MAC or LINUX
operating systems.