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Rated 3 out of
5
by
Budgie from
Initial Operations
My installation tech was excellent. He was knowledgeable about the gas and electrical hookups and did an excellent job. My issue was the initial operation of the genset. When the transfer switch was tripped to force the genset into “auto” mode, it would not start. My tech worked 3 hours with Generac’s techs to troubleshoot a brand new unit. When my tech finally got the genset to start in auto mode (it worked manually), I asked why there was such a problem. He told me he had to replace a solonoid (install a larger solonoid that replaced the original factory part). This should NEVER happen on a brand new unit.
Date published: 2019-09-25
Rated 1 out of
5
by
Lawana from
Not good!
This generator has been sitting here on the pad for a couple of weeks. The cellular connection is not activated. The device will not run and has never been started. Despite the efforts of the installer, and you your factory dispatched service technicians, it does not work. We are being told that there is a problem with the mother board and a warranty issue. Not happy! If my power goes off right now....no generator. Things usually do not get better with time. Why should I keep this generator; which has never worked? Why should you not expedite me another unit? This has not been a satisfactory experience. If you are the company that am told you are I will here from you very soon about resolution. If not a I would never recommend your company.
Date published: 2019-09-20
Rated 5 out of
5
by
Mark0525 from
What A Quiet Generator!
I had the Generac 25kw for about fifteen years and decided after Hurricane Irma, I wanted to upgrade to the new 27kw with the on board cellular monitoring system. This new one is even quieter and the swap out was very easy......
Date published: 2019-08-26
Rated 5 out of
5
by
bob from
back for more
We are replacing our over 20 year old Generac with a new and more efficient model. Our old generator was still performing but we decided not to go through another winter with it.
We look forward to another 20 years!
Date published: 2019-07-13
Rated 4 out of
5
by
Robi from
Generac Bolts?
I have been out of the country and am just now going over all the product information of the Generac. However, since the outside of the unit is all aluminum, and I do live on the river, how come the bolts on the inside of the generator are not rust proof. For a few dollars this could have been a rust proof product. I just bought this new Generac as my previous one rusted away which was 12 years old. The motor and generator were perfectly good but not the frame and shell. I plan on asking your CEO this question. Of course, you could forward this to him or her. Thank you.
Date published: 2019-07-10
Rated 4 out of
5
by
RickG from
Looks great; but still to early to tell
Replacing an older model generator. New one is quieter and runs cleaner. Installer did a good job. One con, and probably my fault for not having researched deeper, is that the cool App to monitor and change your system requires a subscription fee of over $100 year.
Date published: 2019-07-07
Rated 5 out of
5
by
Gabby from
New Build Install
The product was just installed as part of our new home build. The technician explained it. It seems very easy to operate and looks fine sitting in the backyard on its stand. Works fine. We’ll see how it does the first time a hurricane knocks out power for an extended time
Date published: 2019-05-26
Rated 5 out of
5
by
mccom from
Quality product with a trusted name
We have a Generac at home so it made sense to have the same sense of security at work. This 27 kW model will power the whole building, it runs on clean burning propane and is very quiet when running.
We now have an added sense of security knowing we will have uninterrupted power at our facility.
Date published: 2019-05-23
27kW-RG027-QS is rated
4.4 out of
5 by
48.