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Rated 1 out of
Don't waste your hard earned money!
I was convinced to add this to a new generator installation in July 2017. I had previously owned a Generac generator for over 20 years and decide to upgrade. I have been trying since May 2018 (the last time Mobile Link communicated to get it fixed). Customer service (should be called NO customer service) tells me to call my dealer and have him disconnect and then reconnect power. Still doesn't work. Dealer has done this 3 times (has not been paid for any warranty work).Now Mobile Link says I need to buy a different antenna (their product doesn't work and they want me to BUY something from someone else to make their stuff work. NOT! They also want me to renew (auto renew) my subscription for their system that hasn't worked since May. Don't waste your money. Their "new" product is supposed to be Wi-Fi instead of cellular,,,but,,,what goes off when you lose power....your Wi-Fi, router, internet connection. Seems like just another problem waiting to happen even if you did wire your devices into your generator circuits. Yes, I am a VERY DISGRUNTLED CUSTOMER!!!!!
Date published: 2018-08-08
Rated 1 out of
I have a MobileLink on my Generac. My Generator battery went dead sand it took them six days to notify me. They did get the communication from the un it but apparently no one w as at the other end. I have grave concerns about staying with them.
Date published: 2018-07-30
Rated 1 out of
Good product, breaks quickly
We’re about to have to get a third unit in four years. These things break. First one was under warranty and now we’ll be out another $500 ($279+tax+install).
Date published: 2018-07-18
Rated 3 out of
Product is insufficiently useful
Eleven months after installation of my Genrac 16KW, I had my first power failure. Fortunately, I was home at the time. The Mobile Link reported that the unit was running due to a power failure. I could hear the unit running, but I had no power in my house. According to mobile link, everything was OK. Upon opening the unit, I found that the circuit breaker was off, but not tripped. It was left turned off by the installers.
It was then that I realized that this Mobile Link system I bought for added security has a flaw. If power outage had been prolonged and I was away, the Mobile Link notice would have given me a false sense that everything was OK.
This thing should not only be sensing the generator function but also whether generator power is indeed being delivered to the attached transfer switch and beyond to the house wiring.
It seems like a simple extension of the Mobile Link's present capabilities and would make the system worth its cost.
However, Genrac's response was that the unit was never intended for such monitoring. It only receives information from the control panel. Unit running or not running. $12.50/month is of questionable worth for insufficient information.
Date published: 2018-07-11
Rated 5 out of
I have 30 units throughout the United States on 22 kilowatt liquid cooled units. I have the email notifications go to a gmail account. I have filters for each employee depending on if there is an alarm, status change, fault, etc. The gmail account then sends emails out accordingly. I did this since there are only three slots on the Mobil link account. I can send as many as I like with the gmail filter and forwarding. Where there is decent coverage, we have no signal issues. There are some spotty areas, but those connect often enough to provide useful data. The latency for a fault is usually less than 5 minutes. I understand that the cellular systems will be phased out in the next two years. That stinks since we have had such good luck.
Date published: 2018-06-05
Rated 5 out of
Great product !!!!
My unit is located in the north east part of. Michigan. I have nothing but good things to say about the generator and the technicians that continue to service the unit
Date published: 2018-05-12
Rated 1 out of
Mobile link can’t be used on WIFI - come on!
I just built a new home and included a Generac 16kw backup. I can’t belive there isn’t the option for mobile link to monitor over your home WIFI, as well as cellular. Seems like just a money grab for the monthly fee for cellular. Maybe the excuse is it works during a power interruption? That dog doesn’t hunt!
I have a UPS to support my modem/router until the generator kicks in, and supplies power to my home network, so Mobile link would be connected to the Generac all the time. My cellular phone can connect with my home WIFI from anywhere, as I do with my home security. After spending thousands on a what I thought was the top of the line generator, I find they have a Mickey Mouse approach to monitoring. For this reason alone, I won’t recommend Generac.
Date published: 2018-04-10
Rated 1 out of
Over priced and not beneficial
At a subscription price of $12.99 a month using a proprietary cellular service, you get a device that tells you if your generator is running. What a ridiculous concept and a money-grab for someone. There is a litany of reviews talking about how bad this thing is and frequent mention of why WiFi connection would be better. But the blanket response from Generac staff is that cellular is better because of broad coverage and ease of setting up. They will try to have you believe that setting up a WiFi connection is too hard for YOU. Why not offer a WiFi connection for people who want it (which is most everyone) and the cellular connection for those who need it (practically nobody)? Listen to the consumer. I can tell you this, when the free period ends, I am turning the service off. $12.99/month to be told the generator is running in the rare event of a power outage is absolutely absurd.
Date published: 2018-04-05
Mobile Link? - CDMA is rated