FREQUENTLY ASKED QUESTIONS
Who is the contact for System Administration?
How do I get to The Learning Center?
I don’t have a username and password. How do I get one?
I entered my account number and the system said it was invalid. Why?
The Learning Center does not recognize my username and password. Why?
I forgot my password. How do I recover it?
What do I do if I want to change my account information or password?
What are the ideal requirements for running The Learning Center on my PC?
What do I do if I am having trouble viewing the courses or hearing the narrator?
Why does the audio sound like it is playing too fast?
There is a yellow triangle with an explanation mark next to my lesson. Why?
What should I do if my computer continually freezes while taking a course?
I finished a lesson and can’t go on to the next. What should I do?
What happens if I exit The Learning Center before completing a course?
How do I know that I’ve passed or completed a course?
What happens if I do not pass a course?
What if I want to go back and review a course?
What do I do if I pass a course, but still want to try to improve my score?
Contact Information for System Administration:
System Administrator – (262) 544-4811 #4114
training@generac.com Back to FAQ
How do I get to The Learning Center?
The Learning Center is a Web-based application so you must have Internet access. If you do, simply go to your Internet browser such as Internet Explorer and type in learning.generac.com. Back to FAQ
I don’t have a username and password. How do I get one?
If you are a Generac employee, contact The Learning Center System Administrator at #4114 and you will be registered by the Corporate Training Department.
If you are a reseller of Generac product, you will self-register. To do this, click “To create an account, register here” on the log-in screen. Next, select “reseller” from the drop-down box . Next, enter the first 6-digits of your Generac account number into the field and click “Next”. A user validation screen will pop up. If the information on the screen is correct, click “Yes”. You will be directed to a registration page. Fill out all of the required fields and click “Register” and you will automatically be directed to your course catalog. If the information on the validation screen is not correct, contact the system administrator. Back to FAQ
I entered my account number and the system said it was invalid. Why?
First, check your account number to be sure you are using a valid number. Second, if your account number is longer than six digits, enter only the first six digits of that number. If this still does not work, you can either call our system administrator at extension 4114, or send an email to training@generac.com. In either case, our Corporate Training department will help you. Back to FAQ
The Learning Center does not recognize my username and password. Why?
Be aware, the system is case sensitive. Be sure to use upper and lower case letters just as you did when you created your username and password the first time. If you are sure you are entering your information correctly and are still having problems, contact The Learning Center’s system administrator at extension 4114. Back to FAQ
I forgot my password. How do I recover it?
To reset your password, click on the “I forgot my password” link located on the home page just under the username and password text entry boxes. After clicking this link you will be asked for your username. After typing this in, you can click the button to reset your password. A new password will be sent to you via email. Back to FAQ
What do I do if I want to change my account information or password?
Log in to The Learning Center with your current username and password. Click “My Account” on the top menu bar. Then click the “My Profile” icon under your menu items. The Learning Center will display all of your current profile information. You can update and save the information here. Back to FAQ
What are the ideal requirements for running The Learning Center on my PC?
The best way to ensure that your computer system will support The Learning Center is by clicking the System Test link at the bottom of the home page. The Learning Center will run a test to determine compatibility. For most of our courses, you will also need Adobe Flash Player version 8 or higher. This can be downloaded for free using the link on the home page. Finally, a direct Internet connection is highly recommended. If you do not use a direct connection and you experience a drop out at any time, the lesson will freeze and you will have to contact the system administrator to reset the lesson for you. Back to FAQ
What do I do if I am having trouble viewing the courses or hearing the narrator?
In order to view and hear the courses, your computer must meet a set of minimum system requirements. This means your computer must have sound capabilities. You must also have Adobe Flash Player version 8 or higher. There is a link attached to the home page that allows you to download Flash Player for free. After you do this, if you are still having trouble, contact our training administrator at extension 4114 or send an email to training@generac.com and our Corporate Training department will do its best to help you. Back to FAQ
Why does the audio sound like it is playing too fast?
This can happen when the computer you are using is running an Adobe Flash Player version that is earlier than version 8. You can get the latest free version of this software by following the instructions on this link - http://www.adobe.com/go/getflashplayer or by clicking the Flash Player download button on The Learning Center home page. Back to FAQ
There is a yellow triangle with an explanation mark next to my lesson. Why?
This symbol indicates that your course is frozen and may need to be reset by the system administrator. This can be due to a number of things such as miscommunication with the server, a spotty Internet connection, or even the Web browser that you are using. To clear the system, click on the icon. A window will pop up with code inside of it. Click on the X to close the window, then, log off of the system and back on. In most cases, the yellow triangle will disappear and you can continue with your lesson. If this does not work, you will have to call the system administrator to reset the lesson for you. Back to FAQ
What should I do if my computer continually freezes while taking a course?
In very rare instances lessons will freeze multiple times within a course. This can be due to a number of things such as miscommunication with the server, a spotty Internet connection, or even the Web browser that you are using. First, it is important that you wait when the system tells you to do this because it is processing data. If you continue to have regular problems, please contact the system administrator who will work with you to find a solution. Often times it can be as simple as rebooting your computer. Back to FAQ
I finished a lesson and can’t go on to the next. What should I do?
Because The Learning Center is transferring data across a number of networks, it is important to use the navigation tools that are built right into the course to move forward or backward or exit the course. If you use the buttons in your Internet browser or click too quickly, you can disrupt the flow of data and cause the system to miscue. Contact the Corporate Training department at 4114 and our systems administrator can re-set the lesson for you. Back to FAQ
What happens if I exit The Learning Center before completing a course?
The system will set an internal bookmark when you exit a lesson before completing it. When you return to the course, it will begin by displaying the last screen you viewed prior to exiting. You can either continue where you left off or click the home button to start over. Tests will not be bookmarked, however. If you exit a test before completing it, you must start over. Back to FAQ
How do I know that I’ve passed or completed a course?
The Learning Center will provide feedback after each course telling you that you have either passed or not passed the course. You will also receive an email from The Learning Center telling you that you have completed the course. Once you complete a course, it will move to the “Completed” tab in “My Account.” If you do not pass, it will stay under the “Enrolled” tab until you do. You can also track all of your personal activity by clicking the “My Transcripts” icon under your personal menu options. Back to FAQ
What happens if I do not pass a course?
If you do not pass a course, it will stay under your “Enrolled” tab until you pass it. The Learning Center does not consider a course complete until you have passed. You must also complete all lessons including surveys. Continue to review the content and take the tests as needed until you pass. When you do, the course will move to the “Completed” tab under “My Account.” Back to FAQ
What if I want to go back and review a course?
Once you pass a course, it automatically moves to the “Completed” tab in “My Account.” Once there, you can go back and review it as often as you wish. You DO NOT need to re-enroll in the course. All of the pre-requisites will be removed so you can go directly to any lesson that houses information you want to see. You can retake tests if you want to do some self-testing, but be aware that the score will NOT change in your transcripts even though The Learning Center provides you with feedback as to how you just did. Back to FAQ
What do I do if I pass a course, but still want to try to improve my score?
If you wish to retake a course to improve your test scores you must re-enroll in the course. That means you will again have to follow the lessons in order, if the course was set up that way. If you re-enroll in a course, the system will maintain records for each time you take the course. You can see all of your scores using the “My Transcripts” link under “My Account.” Back to FAQ