When writing your review, please consider the following guidelines:
- Prior to providing a review, refer to a product’s documentation to ensure that unit is being used and maintained properly
- Alluding to issues incurred in the wake of negligent maintenance or improper use will void review submissions
- Focus on your experience with the product and its features
- Provide details about why you liked or disliked a product
- Reviews submitted for products other than those listed will be rejected immediately
- Any product reviews referencing independent authorized dealers, service providers, or retailers by name will NOT be posted. (Dealer reviews can be provided here)
- All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, “spam” content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, product serial numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
If you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Enjoy writing your review!
Rated 5 out of
5
by
Happy in New Jersey from
You get what is advertised
I decided that going without electricity and having the basement flood after the last hurricane was more stress than I wanted in my life. I did a lot searching on the internet for a generator that would give me the best peace of mind. I settled on the Generac 5940 GP6500- 6500 Watt Portable Generator (5940).
I paid for the tail gate service and it was delivered very promptly and wheeled up to my house. Assembly was extremely easy. I put oil and gas in it as directed, and with one pull it was running. A few weeks later I had the "Transfer Switch" installed and we killed all power to the house, started the generator, and flipped the transfer switch to the operating position. Everything we had connected (which was just about everything except central air conditioning) was powered on. We even ran water until our well pump turned on and the generator never even hesitated or appeared to be under strain.
So if we ever lose electricity again, especially for a long duration of time, the neighbors will see that we have heat, water, and lights. They will all be welcome!
Thanks Generac for supplying a product that truly is what is advertised. In today's world it is nice to see some honesty in advertising.
Date published: 2011-11-23
Rated 1 out of
5
by
charlie from
Nice looking unit, but difficult to start initially
Unit will not now start, no matter how many times I pull starter rope. Only has about 30 hours on it. Good fuel and spark plug.
Don't buy this unit , I am very disappointed!!
Date published: 2024-04-06
Rated 1 out of
5
by
Jordan1 from
Customer Service and Warranty issues
I bought this generator after doing my research and wanted to get one with a great warranty and a company that would stand behind their product. I got neither. Long story short had an issue with the generator after initial break in process. Oil was coming out of the top end and most places where it shouldn’t be, I have it well documented. Took it in to certified retailer to get warranty work done and Generac refused to pay for a dime. I have had issues contacting their customer service reps and so on.
Date published: 2024-04-03
Rated 2 out of
5
by
ZMaster from
Hard to start and you can’t get to the spark plug.
Because it’s kind of an idiot proof user interface. You can’t turn the gas off, so I’m sure it floods itself regularly. If you want to check the spark plug you can’t because the sound insulation is cockeyed to the plug so you can’t get a socket on it I might have to take a knife to it, or just buy a Honda.
Date published: 2024-03-29
Rated 4 out of
5
by
Rick from
This review is for a GP3300i
I haven’t used it very much, just a couple times at home. We bought it for camping with our travel trailer. It is very quiet and responds quickly under load. So far so good. When camping season starts in Michigan we will be using it a lot more. I think it will work great for our application.
Date published: 2024-03-24
Rated 2 out of
5
by
Matt from
Stop working
Used it for summer, last day of boondocking the generator stop working. The pull start cable started falling apart. I did all the maintance. I didnt even have it for a whole year.
Date published: 2024-03-18
Rated 1 out of
5
by
Jae from
Beware: Generac's GP2500i Inverter Generator Warranty Nightmare
Our company, a respected establishment in Downtown Chicago with a remarkable 4.8-star rating from hundreds of satisfied customers, has long relied on Generac equipment. Despite our confidence in the brand, our recent experience with the GP2500i inverter generators has been a profound disappointment, exposing serious flaws in Generac's warranty system and customer support.
Unprecedented Maintenance Issues:
Investing over $700 per unit, with multiple generators on each of our trucks, we expected impeccable quality and service commensurate with our investment. However, two of our GP2500i generators began experiencing problems just months after purchase, despite meticulous maintenance by our in-house technicians, following Generac's recommended procedures to the letter.
Generac's warranty department proved utterly ineffective, offering no solutions beyond directing us to service repair dealers who repeatedly refused to honor the warranty. It wasn't until January, after weeks of frustration and wasted time, that we finally secured promises of replacements from Kristin D. Yet, even this proved to be another ordeal.
Endless Trips for Failed Repairs:
In February alone, we endured four roundtrip journeys totaling over 200 miles to the repair facility, all in vain attempts to rectify the persistent issues plaguing our generators. Despite clear documentation and undeniable evidence of malfunction, Generac failed to resolve the matter or provide any meaningful support.
Public Exposition of Warranty Breakdown:
The gravity of our situation was underscored when a prominent figure and their company documented the malfunctioning generator in a video posted online. This public exposure should have prompted swift action, yet our contacts at Generac, Kathy F. and Candace M., offered only empty assurances. Even with widespread attention and pressure mounting, Generac remained unresponsive.
A Plea to Potential Buyers:
It's inconceivable that a product priced at over $700 each should bring such frustration and disappointment. As a reputable establishment, we expected better treatment and support from Generac, a sentiment shared by many in our community.
Generac's failure to honor its warranty promises and provide adequate customer support is unacceptable. We urge anyone considering the GP2500i inverter generator to seek alternatives. Don't make the same costly mistake we did.
1-Star Warning Review:
Avoid Generac's GP2500i Inverter Generator at All Costs!
We've experienced a nightmare with Generac's GP2500i inverter generator, encountering issues six times across two different units on our company trucks. Despite regular maintenance and adherence to recommended procedures, both units suffered from persistent malfunctions. Our attempts to seek warranty support were met with frustration and delays, with service repair dealers turning us away multiple times.
After months of back-and-forth, promises of replacements, and wasted trips to repair facilities totaling over 200 miles, we've had enough. Even a public exposé of our ordeal failed to prompt meaningful action from Generac.
It's been six months since our initial problems arose, with no replacement units in sight. Considering the hefty price tag of $700 per unit, this level of incompetence and disregard for customers is unacceptable. If you value your time and money, steer clear of Generac's GP2500i inverter generator.
Date published: 2024-03-17
Rated 4 out of
5
by
Andy from
Features are good. Instructionsconfusing
The reason I was disappointed with the generator setup was that included with the generator there were parts and instructions for an extension handle. The instructions for the handle assembly were poorly written and illustrated. In addition you could not use the extension parts on this generator. Was the handle assembly included because of the recall Generac has for some models handles. My unit did not show up a recall list for this problem. Calls to consumer service got me nowhere. In the end I assembled the handle as shown in the owners manual. So the setup was frustrating and the reason for the handle extension parts is unknown and why the parts don't work on this generator make no sense.
Date published: 2024-03-14
GP7500E Dual Fuel - 8011 is rated
4.5 out of
5 by
1638.