When writing your review, please consider the following guidelines:
- Prior to providing a review, refer to a product’s documentation to ensure that unit is being used and maintained properly
- Alluding to issues incurred in the wake of negligent maintenance or improper use will void review submissions
- Focus on your experience with the product and its features
- Provide details about why you liked or disliked a product
- Reviews submitted for products other than those listed will be rejected immediately
- Any product reviews referencing independent authorized dealers, service providers, or retailers by name will NOT be posted. (Dealer reviews can be provided here)
- All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, “spam” content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, product serial numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
If you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Enjoy writing your review!
Rated 4 out of
5
by
Clark53 from
Works Great. Needs recoil starter redesign.
I've had this pump now for three summers. I use it to pump water to a sprinkler system. Does a great job and maintains pressure over a max of 175 feet of lay flat hose. However, I am on my third recoil starter. The cord keeps fraying every 12 to 18 months. I keep a backup starter just in case. I shouldn't have to do this. The cord comes out at an angle and rubs and eventually breaks. Generac, you ask for feedback to product improvements, How about redesigning this?
Date published: 2022-11-14
Rated 4 out of
5
by
carr1952 from
Cheap hoses & connectores
Bought pump to reduce pond level. Hoses and connectors are cheap. Hoses leak at the connectors. The plastic strainer (doesn't stay on) collapses after a leave or 2 sticks to it.
Pump itself is is great.
Threw out the hose and bought Apache Hose kit! Works great now.
Date published: 2022-07-25
Rated 5 out of
5
by
Tom from
ST20K review
Bought to remove pool water.It did a great job of removing 18,800 gallons of water in about 2.5 hours.It did the job quickly and efficiently.Was easy to use and had zero problems.
Date published: 2022-05-29
Rated 1 out of
5
by
DefenselessHomeowner from
Not Up to the Job
I'm sitting here with a 26,000-acre wildfire bearing down on our home, with a useless Genrac ST20K to protect us. I purchased it based on the information available to me: "Powerful pump," "158 gpm/minute," and most importantly, a "maximum head of 108 feet." The reality: With a suction lift of only 2 feet and a discharge head of only 46 feet, this pump could only operate one sprinkler, hardly a help with a garden-variety fire, let alone the crown and pyrocumulus fires that the Greenwood Fire has been producing. And now that I've put gas in the pump, which is the only way I could discover that it didn't perform as promised, I can't return it to the retailer. Also, it is impossible to affect a watertight seal on either end of the discharge hose with the fittings and hose clamps provided - which certainly didn't help the situation. This pump may be suitable if you have a garden near the same elevation as the pump, but if your life depends on getting a reasonable amount of pressurized water up a modest hill, I wouldn't recommend it.
Date published: 2021-08-27
Rated 5 out of
5
by
Shockwave from
Cheap connectors
The hoses and connectors are junk. Threw them out. Do yourself a favor and but new quality lines and add GatorLock® banjo couplers to pump and hoses. no more leaks. easy connect/disconnect. Love the unit now...
I like the unit and it works great. It would have been 5 stars if the had not gone with such low quality hoses and connectors.
Date published: 2021-06-12
Rated 4 out of
5
by
EClark from
Performance -- The good and the bad
First of all: I use the pump to pump water out of a pond and then through a sprinkler system. I use Mobil 1, recreational gas, it is always covered when not in use or stored inside and never gets wet. I bought the pump in April 2020.
The Good: The pump actually works very good. Initially, it was lacking a bit as it always wasn't pumping. I then discovered an air leak in the intake side. Once that was fixed, it worked very good. My yard never looked better. It was watered in record time. The pump always started and never gave me a bit of trouble.
The bad: I got the pump from storage (May 2021) and went to start the pump and the starter recoil system broke on the first pull. I removed the recoil starter and discovered it was not repairable. I called Generac and ordered a new one. It was not under warranty as this part is determined to be a "wear item" and is not warrantable. Really!!! My guess is that based upon the design, it would be a high warranty cost if it was covered. This is obviously disappointing. So $50 later, I have a new starter recoil system on the way. Oh, and I have to wait 10 to 14 days.
Date published: 2021-05-05
Rated 4 out of
5
by
Chuck from
One minor flaw
Bought it a few months ago, got around to trying it today to drain my daughter's above ground pool. When installing the supplied output hose together with the supplied fitting to attach it to the pump's output fitting I was a little disappointed in how small the nipple was in comparison to the hose. When I tightened the hose clamp down on it the hose puckered because of the loose fit. That caused the hose to leak significantly through the puckers. I had to buy a fitting for the other end of the hose (that would connect to more hoses) and the aftermarket nipple was quite a snug fit.
Fixing the leaky connection wasn't a hard fix, I just took the assembly apart and wrapped the nipple with enough duct tape to make a snug fit that didn't leak. I just feel this is an issue that Generac should have fixed before putting the pump on the market.
The pump was fairly easy to start, ran smoothly and reasonably quiet, and it emptied a 7000 gallon pool in 45 minutes under ideal conditions, i.e. 25' of open ended hose on flat ground.
Date published: 2020-09-26
Rated 5 out of
5
by
Gaf from
This pump works great and does the job consistently.
Our Church brought this pump about 5 yrs ago and it is a work horse.
Date published: 2020-09-24
ST20K-6822 is rated
3.9 out of
5 by
17.