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Maintenance Kit FAQs

Maintenance Kit FAQs

  • What does my warranty cover?

    ​Generac offers standard 5-year limited warranties, as well as extended 5, 7 and 10 year warranties for home standby generators. Portable generators come with a 2-year or 3-year warranty (depending on model). They cover repairs that result from product defects and parts that require premature replacement. Warranties do NOT cover:

    • Rust on enclosures after 1 year
    • Costs of normal maintenance
    • Damage caused by accidents, shipping, handling, or improper storage
    • Damage caused by use of improper fuel
    • Damage due to using non-Generac parts
    • Failure due to abuse, neglect, improper installation, or rodent infestation
    • Rental equipment used while warranty generator repairs are being performed.
    • Damage caused by any mode of transport deemed not standard by Generac
    • Products that are modified without Generac authorization
    • Starting batteries, fuses, light bulbs, or engine fluid
    • Additional costs for overtime, holiday, or outside of business hours repairs
    • Acts of God, theft, fire, or other matters beyond the manufacturer's control
    While your warranty cannot cover these things, some of these can be covered under your homeowner’s insurance policy. Be sure to inform your insurance provider when you purchase a home standby generator so that it can be included in the policy.

Online Product Support

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