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Rated 1 out of
Our system with battery back-up went on-line in Sept 2020. It operated perfectly till March 2022, then we started having a series of intermittent and and hard failures with the PVRSS sub-system. All 3 of the SNAP units have been replaced with the latest version, and the S/W has been updated, but we are still having problems. Bottom line, 1/3 to 2/3 of system has been off-line for the past 6 months. Unfortunately, it appears other Generac customers in our area, have been having similar problems. This is not acceptable!
Date published: 2022-08-13
Rated 5 out of
The product has great fetures , the app needs updating
Great product.,. currently have one inverter and two battery cabinets. Would like to see a software update that would allow the App to allow the user to switch operating modes.
This would be great especially if your away from the house and need to make changes throuh out the day and evening due to events that may arise.
Otherwise its a great system and its saving me boatloads of money on my electric bill.
Date published: 2022-08-11
Rated 4 out of
Need the tweeks the other customers are talking about. Common sense that the generator should be able to charge the batteries
Like the people said in the other reviews, the generator should be able to charge the batteries. And maybe the cover could have some recessed handles , double as vents.
Date published: 2022-07-26
Rated 3 out of
I own the PowerCell system with 2 Inverters and 18Kwh since Novrmber 2021. Every single month is an issue with one of the inverters, phone customer service take 25+ min to pickup the phone. Once they pickup the phone, be ready to waste 1hr+ of you time. They have "tried" to help with the same exact result everytime, please call the installer. This is a very expensive system so I expect to work flawlessly but it is not. I am regretting to spend so much money in this system. I am selling my excess of power so I am losing money everytime this does not work. So do the math on equipment cost and money loss. I hope Generac fix the issues as I though this was the best system in thr market, at least on paper.
Date published: 2022-05-22
Rated 3 out of
My system was installed 1st weel of December
Our system with battery backup, was installed through Sanctity Solar the first week of December. (Contract was signed June 2021.)
However, it has never produced electricity. It appears that there is a problem with the Snaps.
But no one really knows as no one from Generic
nor Sanctity Solar LLC has cared enough to check out system to ensure that is the problem. I asked about when warranty starts. Generic said for ME to determine if there is a part under warranty that has malfunctioned.
I do have 2 Generac portable generators that I have had for years that always start when I needed them. Only had to replace a battery on the one with electric start. Thus, I know that it makes great products. I just need my solar to start working.
Date published: 2022-02-25
Rated 4 out of
battery back up and recharging
Please develop a flexible wrap that can be placed around the battery cabinet and plugged in like an electric blanket so the temperature can be controlled and the batteries / cabinet warmed up on cold days. This would allow the batteries to be charged. My battery back up is outside and it would be nice to recharge them during the colder months. Otherwise, the 9K batteries run the whole house for up to 4 or 5 additional hours after the sun goes down and its a good savings.
Date published: 2022-02-20
Rated 3 out of
Cold weather charging inadequate
We installed a 9 kw system in May 2021. The battery cabinet was placed on an outside wall. Things were pretty good until winter set in, when we noticed the batteries were not always taking a charge on sunny days. After a month of erratic charging and several phone calls, the installer informed us the batteries would not charge when it was below about 45 degrees, and Generac was looking at the problem. Modern Li-ion batteries should operate well below freezing temperatures, although at reduced capacity. It will be disappointing if we get a band-aid solution like relocating batteries into the basement or putting a sleeping bag over the cabinet.
Date published: 2022-01-20
Rated 3 out of
Solar+ 2 inverters 15kwh system battery back up
I just got a 15kwh solar panel system with 2 Generac inverters and the pwrcell. I have it set to sel sufficient. The batteries are 100% charged and it’s now night time yet the home is running on grid power… and there are 0 resources to change it to battery back up scheduled at night. Also the app is awful no help whatsoever. You’d think with the price tag on this product there would be more help on this. Your website. Boasts the app controls the system… the app shows you what’s going on with it kind of. Can’t control anything from the app. No trouble shooting on the app. HOW DO I GET IT SO BATTERY BACK UP AUTOMATICALLY KICKS IN WHEN NOT ON SOLAR!!! You shouldn’t need a tech to come out to do something that should be relatively simple.
Date published: 2022-01-19
PWRcell is rated