When writing your review, please consider the following guidelines:
- Prior to providing a review, refer to a product’s documentation to ensure that unit is being used and maintained properly
- Alluding to issues incurred in the wake of negligent maintenance or improper use will void review submissions
- Focus on your experience with the product and its features
- Provide details about why you liked or disliked a product
- Reviews submitted for products other than those listed will be rejected immediately
- Any product reviews referencing independent authorized dealers, service providers, or retailers by name will NOT be posted. (Dealer reviews can be provided here)
- All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, “spam” content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, product serial numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
If you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Enjoy writing your review!
Rated 5 out of
5
by
RetiredPete from
I now have a sense of security and safety.
I no longer fear the on-coming storm with my new Generac whole house generator. The crew from Metro Electric were extremely professional from quote to install. I was so surprised by the "above code" install. My City's mechanical and electrical inspectors said they did not need to inspect (they still did) because Metro Electric always went above and beyond what was required under code. I compared the install with my neighbors generator (not Generac) and was surprised by the shoddy work. Thank you for a great product, great install and the feeling of security.
Date published: 2022-08-11
Rated 5 out of
5
by
Rebecca from
Count on Generac
We live in a hurricane zone and bought our Whole house 22kw Generic late in the season. “Peace of mind” my husband said. After just 3 weeks of weekly tests, our generac showed us what she could do when Hurricane Zeta passed near us. Around 7 p.m. the lights flickered numerous times and then The house went dark. 15 seconds into The deep gloom, the generator kicked on And ran like a champ for the next 22 hours. No problems at all. Yep, Generac does give you peace of mind and a good night’s sleep in air conditioned comfort.
Date published: 2020-10-30
Rated 5 out of
5
by
msomm2000 from
Values and First Operations
First few hours of use.
Auto start worked great as programmed by inverters and controllers.
Nice rust proof enclosure and size.
Not unpleasant sound levels.
Date published: 2020-07-12
Rated 5 out of
5
by
Cindy from
We love having this generator
We live in the country and we couldn’t live without this it’s so convenient comes on automatic when we lose power. It runs almost our entire house and our house is 4000 ft.².
Date published: 2020-05-14
Rated 5 out of
5
by
Wyomingite from
Off-Grid Worries, No More
We moved to our off-grid property here in Wyoming where the weather changes on a whim, we have solar power but have learned that it’s not fun removing snow off panels in minus degree weather. After doing our research we found that the EcoGen was exactly what we needed for our situation. I was nice being to call the 24/7 customer support line with our many questions. We determined that a peace of mind is priceless and now we feel at peace, at last. We highly recommend the EcoGen 15kw.
Date published: 2019-11-19
Rated 1 out of
5
by
Tim from
Generator 15KW ECO GEN
I owned for 32 months and me and the service tech are on a first name basis due to frequency of problems. The latest is we have been waiting since 9-10-19 for parts and today is 10-31-19. Parts are expected 11-4-19. Customer support is awful. DO NOT BUY THIS PRODUCT if you are off grid dependent for reliable power. R&D blew it on this model.
Date published: 2019-10-31
Rated 5 out of
5
by
ArubaGirl from
Worth peace of mind!
We decided this year to purchase the whole house generator after debating the cost for several years. We are older now and appreciate the peace of mind this generator will give us. We've been through 4 hurricanes and one horrific hail storm here in Central Florida. Strong thunder storms often result in power outages for us and some are quite lengthy. We now fee secure knowing we will never again be without power!!!
Date published: 2019-10-01
Rated 3 out of
5
by
Pat from
Customer support
We had purchased this generator in June 2015 and at 517 hours it quit working. Diagnosing the possibility of several major problems that resulted from a bearing failure, I contacted Generac and was told by several different customer service people that they could not help because of the expiration of the warranty period. I decided it wouldn’t hurt to go higher in the company management and addressed a letter to the CEO, who forwarded it to their customer support team and subsequently my problem was resolved with a new generator. I cannot commend the company enough for their support and going beyond what I had hoped for in a resolution. There has been a modification in the newer generators that eliminated the AVR and I am hoping now that this generator will give us the hours and years of service we had expected. A big thank you to Generac for their excellent customer support, I cannot thank you enough!!
Date published: 2019-09-21
15kW-7163 WiFi Enabled is rated
3.6 out of
5 by
29.