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Rated 5 out of
5
by
Grandma from
Very good installers
The men that installed our generator were very professional and knowledgeable. They were courteous and respectful of our property and got the job done quickly. We have not yet put this product into use!
Date published: 2023-06-02
Rated 5 out of
5
by
Family from
A very happy home owner!
I was so excited about the possibility of no worries during a power outage. The professionalism demonstrated throughout the process is and was priceless ! I would definitely recommend this product without hesitation! Great team and great job!
Date published: 2022-12-28
Rated 5 out of
5
by
RetiredPete from
I now have a sense of security and safety.
I no longer fear the on-coming storm with my new Generac whole house generator. The crew from Metro Electric were extremely professional from quote to install. I was so surprised by the "above code" install. My City's mechanical and electrical inspectors said they did not need to inspect (they still did) because Metro Electric always went above and beyond what was required under code. I compared the install with my neighbors generator (not Generac) and was surprised by the shoddy work. Thank you for a great product, great install and the feeling of security.
Date published: 2022-08-11
Rated 5 out of
5
by
Rebecca from
Count on Generac
We live in a hurricane zone and bought our Whole house 22kw Generic late in the season. “Peace of mind” my husband said. After just 3 weeks of weekly tests, our generac showed us what she could do when Hurricane Zeta passed near us. Around 7 p.m. the lights flickered numerous times and then The house went dark. 15 seconds into The deep gloom, the generator kicked on And ran like a champ for the next 22 hours. No problems at all. Yep, Generac does give you peace of mind and a good night’s sleep in air conditioned comfort.
Date published: 2020-10-30
Rated 5 out of
5
by
msomm2000 from
Values and First Operations
First few hours of use.
Auto start worked great as programmed by inverters and controllers.
Nice rust proof enclosure and size.
Not unpleasant sound levels.
Date published: 2020-07-12
Rated 5 out of
5
by
Cindy from
We love having this generator
We live in the country and we couldn’t live without this it’s so convenient comes on automatic when we lose power. It runs almost our entire house and our house is 4000 ft.².
Date published: 2020-05-14
Rated 4 out of
5
by
SolarGuy from
Works Great, but it burns oil and leaks gas
I've had my 15 kW EcoGen installed now for about 6 months. I followed all the installation procedures, used PTFE-based sealant on all gas lines and ran all the power supply cables correctly after some back and forth with tech support for my solar off-grid application.
The installation manual was missing quite a few details in the electrical connections section. Fortunately I was able to call tech support and get a resolution within a few days. After that, we hooked up the recommended Group 26 battery (very rare size and poor design choice by Generac). Then we went through the activation procedure, opened the gas lines and were making good, solid power.
After about a week of use, the generator was giving us a low oil pressure warning. We added about a quart of oil and checked to make sure it was to the full mark on the dipstick. A few weeks after that, we had some cloudy days and the generator was running a few hours a day. After about a week, we got the low oil pressure warning again and found the oil level was low again. We topped it off and put it back into service.
About a week after that we got the low oil pressure warning again. At this point, I have resolved to add about half to a full quart of oil the the generator every week. We have been following the maintenance schedule to the tee, yet we are still burning quite a bit of oil. This is a lot more maintenance than we had expected.
A few months ago, we noticed the smell of gas coming from the generator. We performed a leak test of all the gas supply lines feeding the generator and found no leaks. However, when we opened the generator side panel, we found a strong gas odor coming from the internal gas regulator inside the generator. I called warranty service, and they replaced the regulator, but there is still a slight gas odor coming from the internal generator gas regulator.
We are still burning quite a bit of oil and leaking gas from the generator's regulator, but it is something I have learned to live with. I check the oil weekly now (winter months have limited sunshine, so the generator runs more). I guess there's nothing I can do about the gas leak, since the regulator has already been replaced.
Frankly, all I care about is the fact that it makes power when I need it. It adjusts its output to meet the power demands, so it saves gas, which I like.
I really wish Generac would resolve the oil-burning issue, so I wouldn't have to tend the generator so much. But I will continue servicing it per the service schedule (spark plugs, fliter, and oil). It's definitely a solid generator. I just wish it wouldn't burn so much oil, and I wish Generac would resolve the gas leak. Other than that, I highly recommend this generator. Customer service has been fantastic, and the service technicians have been above par. Very good people!
Date published: 2019-12-30
Rated 5 out of
5
by
Wyomingite from
Off-Grid Worries, No More
We moved to our off-grid property here in Wyoming where the weather changes on a whim, we have solar power but have learned that it’s not fun removing snow off panels in minus degree weather. After doing our research we found that the EcoGen was exactly what we needed for our situation. I was nice being to call the 24/7 customer support line with our many questions. We determined that a peace of mind is priceless and now we feel at peace, at last. We highly recommend the EcoGen 15kw.
Date published: 2019-11-19
15kW-7163 WiFi Enabled is rated
3.7 out of
5 by
32.