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Rated 5 out of
5
by
Umpy from
reliable, quiet
We are relieved to have this whole house Generac generator installed as a feature of our home. It is reliable and quiet during the weekly testing. We have had any power outages since the installment but are confident it service our home in the event of an outage.
Date published: 2021-07-19
Rated 5 out of
5
by
Steamy from
The generac is a great addition to our house.
We have not had to use ours yet. I would highly recommend this product to everyone has given us relief of never being worried of be out of power again. Would also highly recommend M-Line electric very friendly and very professional service.
Date published: 2021-07-17
Rated 5 out of
5
by
Lynne from
timeliness
Installation was completed timely. As informed, self-testing occurred on time. Although it has not been used during a power outage as of yet, so far things are as expected.
Date published: 2021-06-30
Rated 4 out of
5
by
Weldon from
Easy Install, great unit, cheezy software
The Pros:
Just finished installing a 18kw in our new home. Super simple and the documentation provided for site selection, installation, and initial testing was great!!! The unit cranked the first time within 10 seconds (air in the lines). Subsequent cranks are about 2 seconds. The installed unit and transfer switch look great and blend right in. The generator is smaller than our AC condenser, so its almost hidden on the side of the house.
The unit maintains great voltage and frequency stability for something this small. It sags for a second or two when my AC starts and the house is already pulling a decent load, but it recovers quickly.
I had read of people having trouble with their UPS units not liking generator power. None of that here. I have three different UPS units, each from a different manufacture...all are happy with the Generac output.
The Cons
A little loader than I thought it would be, but not bad. Inside the house, you cannot hear it running unless you are in the room immediacy next to the unit, but the neighbors without power will not like listening to it, while they sweat at night with their windows open.
They need to hire a competent programmer to do something about their activation process and WiFi pairing. Thank god you only need to do it once.
I am disappointed by how limited the interface to the generator is. I knew there was a subscription service, but I stupidly assumed that was only needed for remote monitoring while away from home. I expected the smart phone app to be full featured while on my local network...not the case. It tells me the Battery voltage and that is it. It does not even reflect if the unit is available, unavailable, or running.
Overall, I'm recommending Generac to friends. I still think its the best choice.
Date published: 2021-06-22
Rated 5 out of
5
by
Mitersaw from
Great features
The two guys were very professional and gave me all the information that we need. Thank you.
Date published: 2021-05-21
18kw-7228 whole house switch is rated
4.8 out of
5 by
5.