When writing your review, please consider the following guidelines:
- Prior to providing a review, refer to a product’s documentation to ensure that unit is being used and maintained properly
- Alluding to issues incurred in the wake of negligent maintenance or improper use will void review submissions
- Focus on your experience with the product and its features
- Provide details about why you liked or disliked a product
- Reviews submitted for products other than those listed will be rejected immediately
- Any product reviews referencing independent authorized dealers, service providers, or retailers by name will NOT be posted. (Dealer reviews can be provided here)
- All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, “spam” content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, product serial numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
If you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Enjoy writing your review!
Rated 5 out of
5
by
WishingWeDidThisYearsAgo from
Better than 5 stars!!!!!
We had our Generac 20kW and whole house switch installed in March 2014. Ever since the install we have been hoping for the power to go out (strange yes but wanting to test the investment). Finally the power went out during a thunderstorm Sept. 1st. The generator started confidently just like it does on it's weekly exercise runs. We were so pleased that we did not need to drag out the old portable generator. During the 6 hours of outage we ran, 3 TVs, 3 computers, the dishwasher, the AC, 2 fridges, 1 freezer, the sump pump, the well pump, the garage door and almost every light in the house at varying times. The Generac never missed a beat and was so quiet when it was time for bed nobody complained like they did with our old portable. Fantastic product. Exactly why my parents and in-laws installed their's a few years ago.
Date published: 2014-09-02
Rated 5 out of
5
by
Dave in Long Island from
Just finished 12 days of flawless power after Sandy
After last year's hurricane here on Long Island knocked out power for several days leaving our sump pumps useless, we purchased the 20k unit...couldn't have imagined it would be running for 12 days straight less then a year later!
Our power does get knocked out pretty regularly, and just last month the unit was running for 5 hours. I recently had the radio remote installed, right by my home alarm keypad. I'd highly recommend it, as it gives you the added peace of mind knowing the unit is ready to go without going outside and opening up the unit.
Excellent unit, would highly recommend it.
Date published: 2012-11-11
Rated 5 out of
5
by
Dutch from
Very satisfied with unit & Metro Electric installation Crew
More than pleased with the efficient manner of the installation team that installed my unit. They have the procedure down and worked very well together. So far the unit has only run on the maintenance schedule and has performed as required. Waiting to see if it will perform as required on an actual power outage.
Date published: 2020-02-10
Rated 5 out of
5
by
SBS from
Awesome
Just had my 22kw installed, looks good. Installer made the install easy and painless. Reynolds Electric is the best in town and gives a fair price.
Date published: 2020-01-29
Rated 5 out of
5
by
Georg from
Easy installation.
So far, so good. We just had this generator installed a few months ago and it's doing what's it's supposed to do. Our electrician installed it easily and it was up and running in no time.
Date published: 2020-01-07
Rated 5 out of
5
by
GregD from
Easy set up and easy operation
This was a good value for the price. The electricians installed easily and quickly. Seems to be an easy operation and maintenance. I want to get mobile link set up.
Date published: 2019-12-28
Rated 5 out of
5
by
Dan52 from
This is an excellant standby generator for the money.
The product is shipped directly to your house with updated communications on arrival. Delivery driver was courteous and professional. Installation for a home owner was easy with installation instructions that were well written and easy to follow. Start up worked like a clock, no issues to describe. The only criticism I have is that during registration and enabling the WiFi a survey came up in the process which should be done after the installation is completed by email, not on the phone. Very nice product.
Date published: 2019-12-20
Rated 3 out of
5
by
RA680 from
Disappointed
Disappointed in life of the equipment. With only 150 hrs of operation and less than 10 yrs life the oil pump for the motor has quit working. Replacing the engine is almost the cost of a whole new unit. Over the life of the installation the system worked well but with so few hours the equipment should have lasted 20 years. Maybe today's units are of a better quality but one has to weigh the installation cost and the $325 annual maintenance cost with the need.
Date published: 2019-12-18
20kW-7039 whole house switch is rated
4.8 out of
5 by
620.