When writing your review, please consider the following guidelines:
- Prior to providing a review, refer to a product’s documentation to ensure that unit is being used and maintained properly
- Alluding to issues incurred in the wake of negligent maintenance or improper use will void review submissions
- Focus on your experience with the product and its features
- Provide details about why you liked or disliked a product
- Reviews submitted for products other than those listed will be rejected immediately
- Any product reviews referencing independent authorized dealers, service providers, or retailers by name will NOT be posted. (Dealer reviews can be provided here)
- All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, “spam” content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, product serial numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
If you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Enjoy writing your review!
Rated 2 out of
5
by
Oceanfrontview from
Bad quality control
A brand new generator should not leak oil. Should not come with mangled wire terminals. Should not have cross threaded screws. Should not have loose screws. Should not have large internal scratches.
Date published: 2023-09-10
Rated 2 out of
5
by
Bruno from
Junk
Less than 2 years old still under warranty and has not worked in 3 months. Every time service tech comes it’s not covered and still not working. Last year during hurricane it stopped working and last 3 months still not working, but cost me over a thousand $$$ for service calls - new battery& cables -circuit board due to a lizard ( how -isn’t transfer panel weather tight ) engine lifter’s adjustment. Why does it take 2 weeks for parts
Date published: 2023-09-06
Rated 5 out of
5
by
FC0803 from
Generac Installation
Installation team was exceptional. They were friendly and professional. The installation was completed expediently. The installers tested the unit under full load and it worked great.
Date published: 2023-08-03
Rated 4 out of
5
by
william from
keeps throwing error codes
i have my generator on a maintenance schedule my technician does not whats causing the error.About once a week i have to clear the code. the code is rpm loss. can you help with the problem? Thanks Willie
Date published: 2023-07-24
Rated 1 out of
5
by
Cezary from
Finding manual and registration of products
Seams to be a good item, however support stinks. I tried to download manual and spent over half an hour searching for it and came up with nothing. Tried by serial number and by model number. If you want to see complicated, go to Generac web site
Do not bother to try to register the generator. Tried to, and after over an hour seeing Processing Please Wait on the screen I gave up
Date published: 2023-07-22
Rated 1 out of
5
by
Bob from
Boat anchor
Generator has not worked properly since it was bought in 2019. We have had 7 so called tecs, working on it and the only thing they do is hand us a bill. The only thing theyknow how to do is change the easy parts, not a one knows how to analize the generator and pin point the problem. When ever the temps go above 70 deg. the red light comes on and a1505 code is shown. The same code comes up every time after it runs a weekly exercise.
Date published: 2023-07-19
Rated 5 out of
5
by
Ranchermom from
Put the test!
We have had our generator for 2 years now. Installed when we built our 5200 sq ft house. It's only been needed for a few small outages lasting no more than an hour. Well, far East TX here had a massive wind storm rip through our area overnight, causing over 200k people to be without electricity for days. A good portion have been restored. We haven't been so lucky because we are so rural. Not to mention upper 90 degree temps, with 99% humidity, and feels like temps over 110 daily! With that being said, we are on day 6 (of many more) of running our Generac. Only shutting it down every 24 hours to cool and check fluids. Now for the goods! It is running 2 HVAC systems, sub zero double fridge, 4 chest freezers, 2 stand up freezers, and 6 ceiling fans consistantly. Not only that, but we can use the microwave, blow dryer, water heater, dishwasher, washer, dryer, ceiling lights, and many more things without it bogging down. Of the two years we have owned this, I am more than impressed, and very thankful we chose to install this on our home. Thank you for creating such a wonderful product!
Date published: 2023-06-21
Rated 1 out of
5
by
Texasheat23 from
Failed 2 times in a year
I had this installed by my contractor during a new house build. I didn’t choose this product but heard Generac was a good product. It has broken down once in April due to a faulty Alternator missing a nut from the factory causing it to short out circuits and it failed. And again, now that the heat index is 104. Our power will not be on for at least a week. It has failed again, yep the alternator. Under powering the house. I will not recommend this product based on my experience. My technician came out Friday and blamed it on low propane pressure. We had 25% in our tank left. We put 100 gallons in it and it still threw the same error. Then he said he would not be able to come back until Monday leaving us without any power all weekend. Gee thanks a lot. Like I said, if he would’ve checked it thoroughly Friday, my now ordered part, is coming in 3 days from now! Guess what? it’s supposed to rain this week. I bet he won’t be able to put the alternator on if it’s raining. We don’t have hot water. We have a gas generator, a window unit, and are spending $3.20 a gallon per 4 2 gallons a can daily on gas. Thanks a lot Generac.
Date published: 2023-06-19
22kW-7043 whole house switch WiFi-Enabled is rated
4.8 out of
5 by
2031.