When writing your review, please consider the following guidelines:
- Prior to providing a review, refer to a product’s documentation to ensure that unit is being used and maintained properly
- Alluding to issues incurred in the wake of negligent maintenance or improper use will void review submissions
- Focus on your experience with the product and its features
- Provide details about why you liked or disliked a product
- Reviews submitted for products other than those listed will be rejected immediately
- Any product reviews referencing independent authorized dealers, service providers, or retailers by name will NOT be posted. (Dealer reviews can be provided here)
- All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, “spam” content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, product serial numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
If you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Enjoy writing your review!
Rated 5 out of
5
by
MLB from
Quality Product for a reasonable price
Had my 22KW generator installed professionally by Generac today. Also had two surge protectors and a automatic transfer switch installed. Nice clean install and the unit started on the first try. Installers showed up on time and were very courteous. Unit enclosure looks good and access to change the oil and filter is easy. I'm very happy with this installation. Thank you Anthony and Crew.
Date published: 2020-12-31
Rated 3 out of
5
by
jackbnimble from
It's mostly OK
Pros:
-received complete unit as advertised w transfer switch
-installation went fine, minor issues but resolved on-site (e.g. installer insisted that the 3rd pad bolt was no required I told him to install the bolt it wasn't an extra part)
-generator test went fine - walked through it three times and house panel switched over no problem
Cons:
-it took over 3 months to get the generator
-generator price is OK - installation price was very, very high
-first mounting pad was received cracked and had to be replaced
-the registration process although quick was incorrect and despite my many calls still is incorrect
-the WiFi, although a nice feature, took an hour to setup following Generac's directions - the generator just didn't see the routers (I have several) - had to reset and reset and reset (you get the idea)
-the MobileLink application is a nightmare on both Android and iOS - and I mean a nightmare - difficult and glitchy - although advertised full of features it has none that are at all useful with the included WiFi beyond status of generator - it doesn't have a feature to change the original convoluted password they issue, or if it does it is hidden so deep that I can't find it, and you can't start or stop your generator from the app which is what they actually advertise - for all intent and purposes you may as well pass on this feature and save some money
net-net ... maybe long term this will be a good generator and investment (I hope) but it's not as useful and full featured as advertised
Date published: 2020-12-10
Rated 4 out of
5
by
batt03 from
Great Service and Installation
Generex from start to finish did a wonderful job with installation of generator and LPG tank to fuel system.
Hghly recommend them
Date published: 2020-12-08
Rated 4 out of
5
by
GC from
Nice generator set
The generator is good, I do wish the generator and the transfer switch were painted the same color. I know its minor, but it bothers me. The gray color of the transfer switch blends in well with my house siding. I have my generator installed near my a/c units and they are all gray, but the generator itself stands out with its beige/tan color. I also with it could be a little more quiet and the sound proofing on the generator lid does'nt stay in place very well. Every time I open the top cover the sound proofing has fallen down.
Date published: 2020-11-19
Rated 5 out of
5
by
Patrick from
Great generator, be careful who installs
First off, let me say the generator and the crew who installed would get 10 stars if possible. Make sure installer has someone to handle all permits and follow through as we had to run on generator all night due to permit not being sent to power company
Date published: 2020-11-11
Rated 5 out of
5
by
Everett20 from
Very pleased with the 22-KW.
The Generator has preformed great for our house during 2 Hurricanes this year. It ran everything in the house as during a normal everyday operation at our home. That includes a 5-ton central air unit. Clothes washer, clothes dryer, 2-refrigerators, 3-deepfreezes & all the other normally used appliances.
Date published: 2020-10-18
Rated 3 out of
5
by
Diff from
Not what I expected from a top of the line generator
Although I am impressed with the overall quality of my 22kw Generac generator & transfer switch, unfortunately I did not do enough reserarch & was surprised to find: 1. It runs at roughly 1/2 speed (2.5gph LPG) with no load. Regardless of what their engineers claim, there is no excuse for this with today's technology especially since it already drops from high rpm to idle when exercising at no load. It should match rpm to load like most portable units do. 2. I am unable to turn it off & on remotely with my smart phone app. I would think the existing software could do this safely. It appears at least one other manufacturer offers this. 3. The transfer switch does not indicate when load is from utility vs. gen unless you open the cover & note the relay position with a flashlight (or remove the inner cover). Note it does include a switch you can wire your own indicator light to. 4. There is no user display of output, i.e. watts, amps, volts, frequency. Generac confirmed a dealer can access volts & frequency on the generator display but not load. Although I have all the meters to measure these for testing, there needs to be a full time digital display on the transfer switch & on the smart phone app. My experience is as an industrial engineer & building contractor.
Date published: 2020-10-03
Rated 5 out of
5
by
a1cmugs from
I have this 24kw with transfer
having this system for 1.5 years and having power out on 2 occasions really makes life better. Only issues I had was once in the winter the power was out and temp was 24f. With generator running the central heat kicked on and the generator shut down. Found out the heater draw was 22000 watts and with blower on and lights it was too much on the system and it shut down. From. That point I shut down central heat and used small plug in heaters. I need to add a kill switch so when transfer kicked in ot would disable the central heat.
Date published: 2020-09-15
24kW-7210 200 SE ATS with HEMS (not CUL) WiFi-Enabled is rated
4.3 out of
5 by
8.