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Rated 3 out of
5
by
Larry from
NO computer chip?
I waited 4 months for the unit. (G0072099) After installation I was told it didn't have WiFi connection because it was shipped without a computer chip! What else does the chip control? What other features won't work? Not happy!
Date published: 2021-10-22
Rated 5 out of
5
by
Navyguy88 from
Larger generator with wireless features
Riverview Construction/ The Generator shop in Slidell, La. was our provider. Once we were informed of our install date, everything was flawless. Install team were very professional and knowledgeable. I would highly recommend Generac. They certainly have a winning operation from start to finish.
Date published: 2021-10-05
Rated 3 out of
5
by
genuser from
Generac only allows a 5 minute exercise run time which is to short
If the exercise time could be changed from 5 minutes to 12 minutes and the exercise speed be changed from the slow "Quiet Test" to full RPM I would give a rating to 5-stars. Other than these two significant issues, I find Generac to be a quality and reliable, made in the USA, product. It has NEVER failed me. However, because of the inadequate exercise time I feel I must manually run the generator periodically to "cook off" the condensation moisture from the oil. (NO internal combustion engine likes to sit.)
The Wi-Fi reception is poor on the generator unit. My iPhone showed full strength Wi-Fi at the generator site. The generator reported zero Wi-Fi signal strength after accepting the Wi-Fi password. I ended up having the 4G LTE cellular option installed, this gave me the needed connectivity.
I get an alert on my iPhone whenever the generator exercises, or is running due to a utility failure. All things considered, I would buy the generator again even with the faults mentioned above. It's hard to believe that the lack of flexibility regarding exercise time was truly an engineering decision, I fear it could be government influenced.
Date published: 2021-10-01
Rated 5 out of
5
by
Kathy from
FLAWLESS!!!
Generator Supercenter in Lufkin, TX was our provider. Once we were informed of our install date, everything was flawless. Install team were very professional and knowledgeable. I would highly recommend Generac. They certainly have a winning operation from start to finish.
Date published: 2021-09-30
Rated 5 out of
5
by
RT13 from
Product and Dealer Are Excellent
Dealer and the installation crew were excellent. They did neat work, kept me advised and explained the system and its operation to me. I am looking forward to many years of top notch service!
Date published: 2021-09-22
Rated 5 out of
5
by
Pawpaw from
It appears to be easy to maintain
Just had my 24 kw generator installed last week. Installers were outstanding. Other than the start run it has not had the opportunity to perform under an emergency situation. I feel really great about this product. Would highly recommend it to anyone
David Carpenter
Date published: 2021-09-15
Rated 4 out of
5
by
Tim2 from
Update to previous review
Contractor got a replacement masterboard and installed, which was necessary as my brand new 24Kw arrived with a bad board a week earlier (system would not run). Appreciate that Generac replaced the board quickly, but a new unit should be 100% functional when leaving the factory. Once a good board was installed system was able to handle startup (did a 1/2 hour check out run of losing power) of 2 - 2 ton A/C units, range & dryer within a 5 min period. Automated weekly start for the first week test ran as programmed, and we appear to be in business. Long term may deserve a higher rating, but getting a bad functioning new unit, caused by a bad board, does not instill trust in a product. Will update the first time I lost power. Satistifed with contractor service.
Date published: 2021-09-14
Rated 5 out of
5
by
az1sailor from
Great Protection all year round
We love our whole house generator so now we don't have to worry about being without power. We upgraded the WIFI feature to cellular service for WIFI so that we don't even have to rely on our home WIFI. The warranty on the generator is great and gives us lots of peace of mind. If something goes wrong , the company can look at the generator remotely at any time and diagnosis the problem quickly. Great Product and highly recommended.
Date published: 2021-09-09
24kW-7210 200 SE ATS with HEMS (not CUL) WiFi-Enabled is rated
4.7 out of
5 by
52.