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Rated 4 out of
5
by
jring1 from
It would have been 5 star except for...
This is the second Generac standby generator that I have owned in the last 23 years. The First 20 kw has lasted over 20 years and is still running great.
This new 27kw is much, much quieter and the electronic features that are included with this new unit are fantastic and in keeping with the current technology. The water cooled engine in this unit is basically the same as my old unit...very good engine, LP Gas.
The only issue that I have with Generac is that their Technical support does not want to deal with owner/installers. They want to make all customers go to outside independent contractors to install your Generac unit. The only reason that I even had to contact tech support was because of a weakness in their installation manual, not a big thing, but I had to insist on getting tech support as an owner/installer of my own equipment.
Had there been a willingness to support the owner/installer without the belligerent attitude, this would have been a 5 star review.
Generac needs to change its customer, owner/installer attitude.
This Generator runs perfectly and the software mobile link connection does exactly as it should.
Date published: 2023-03-17
Rated 5 out of
5
by
cdrmccoy from
This product appears to be a well designed, quality product that
This product appears to be a well designed, quality product that when tested performed as designed though did require next day service to function as designed due to improper installation and set up (link was not established resulting in red light and thus shutdown. As a medical necessity customer this product is critical to me. The quality and functionality of this product merits quality installation of which I did NOT receive and have not received mediation as of this date (cable trenching, outside box, pad holes underneath, yard repair, electrical short or arc which shorted out my cable television box).
Date published: 2023-02-11
Rated 5 out of
5
by
Hawk from
Seamless installation and solid construction
My 2008 22KW Generac engine failed, and I elected to replace it rather than repair an out of warranty unit with a new 27KW. The unit was replaced on December 12th, and I had my first power outage on December 19th. The mobile link took a little finessing as I had to purchase a wi-fi extender which notified me while I was vacationing in Mexico that the unit had tripped on. With future power outages predicted to increase because of the adverse political winds directed to oil and gas production I am glad I have this unit.
Date published: 2023-01-03
Rated 5 out of
5
by
gman from
this product has great features
quiet during initial start-up
looks great
rapid response to power loss check
Date published: 2022-10-22
Rated 5 out of
5
by
MAC from
27KW GENERATOR
I PURCHASED SAME SIZE GEN SET FROM EATON IN 2014 WHICH OPERATED FLAWLESSLY UNTIL LIGHTNING HIT IN JULY 2022. I SEARCHED HIGH AND LOW FOR SAME UNIT AND FOUND IT IN NEW ORLEANS. I PICKED IT UP AND RETURNED TO MY HOME WHERE SEAL ELECTRIC (GENERAC DIST.) DID THE REPLACEMENT. INSTALLATION AND START UP. NOW WORKING GREAT! I DO NEED A "KEY" TO OPEN THE DOORS AS THERE WAS NOT ONE WITH THE UNIT WHEN PICKED UP. PLEASE SEND ONE. THANK YOU!
Date published: 2022-10-07
Rated 5 out of
5
by
Satisfied2022 from
Overall an excellent purchase experience.
From start to finish professional, knowledgeable, and courteous service. Unit is convenient and easy to use.
Date published: 2022-09-28
Rated 5 out of
5
by
Skeet from
Quality product
Only thing I don’t like is the display shows hours protected. Don’t care. Need to know hours run time for maintenance purposes. Should not have to scroll through menu every time to find it.
Date published: 2022-09-14
Rated 5 out of
5
by
Jim3755 from
Works Great
We have only had the generator a month
And it preformed twice flawlessly
Date published: 2022-09-01
27kW-RG027-QS is rated
4.6 out of
5 by
121.