When writing your review, please consider the following guidelines:
- Prior to providing a review, refer to a product’s documentation to ensure that unit is being used and maintained properly
- Alluding to issues incurred in the wake of negligent maintenance or improper use will void review submissions
- Focus on your experience with the product and its features
- Provide details about why you liked or disliked a product
- Reviews submitted for products other than those listed will be rejected immediately
- Any product reviews referencing independent authorized dealers, service providers, or retailers by name will NOT be posted. (Dealer reviews can be provided here)
- All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, “spam” content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, product serial numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
If you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Enjoy writing your review!
Rated 5 out of
5
by
Marty83 from
Wonderful product
I think your service and help were wonderful . Only complaint I have is , If you think at age 83 I could add oil and do all the thing Jordan told me about , I doubt I would be able to do . I would need your service to do everything . thank you. Martin Markowitz MD
Date published: 2020-12-24
Rated 5 out of
5
by
Wayne180 from
Excellent design and very user friendly
The generator is very quiet and efficient. Our installer was very professional and gave us a thorough tutorial on how to operate and maintain our generator. I especially like the app that gives up to the minute access to information about the operating status of our unit. We enjoy the security and peace of mind knowing future outages will not disrupt our lives. We highly recommend this product.
Date published: 2020-11-20
Rated 5 out of
5
by
DallasSaint from
Great generator - whole home
We had a whole project management team receive, install, and start up the generator. As far as Generac is concerned, it took a while to get this generator shipped, and when shipped, they drop shipped on our driveway without placement (or forklift) to the desired location. Moreover, the communication and information sharing with Generac was to be desired as I had to constantly call Sam's for an update from Generac with lack of information as to when/how the generator would ultimately be shipped/dropped off -- 2 months after order, 1 month after desired shipping date -- and Generac could seriously improve it's communication efforts with customers and vendors alike. Moreover, the generator requires additional installation of wireless hookup for notifications to your phone. Would've been nice if for $13,000 that was already included as a smart device without the need to spend yet another $450 for the accessory and installation. Positive notes on the product -- much quieter than prior Generac generators. Able to turn on with lower pressure gas (awaiting Atmos to upgrade our neighborhood to higher pressure gas).
Date published: 2020-11-16
Rated 4 out of
5
by
Montana from
Too early to tell but looks promising
We installed the 38KW machine from the QS series of standby generators. The installation is about a week old at the time of this review and hence the 4-star qualified review.
What we can say is that the local company (dealer and installer) we dealt with was excellent. From the time of first inquiry and quotation from the company, they consistently delivered on time and as promised. The quality of their work is superb.
We have only had the generator running for about 5 minutes when the machine was started at completion of the installation. The test manually detached the power company service causing the generator to start and pick up the electrical load for the house. This the generator did with apparent ease.
It started and came up to speed within a minute of so, picked up the house load and ran for another few minutes when the electrical power service to the house was manually switched back to the power company. The generator ran for another five minutes or so with no load in a cool-down mode and then shut down.
The generator is surprisingly quiet when running under load. House guests were unaware that the generator had started and run.
In the best of worlds we will never have an outage. We live in a cold winter location in a semi-rural setting with no alternative to electricity as a power source for the house. But we now have the comfort of knowing that if we do have an outage that the generator will provide for full coverage of our electrical needs.
Date published: 2020-10-24
Rated 5 out of
5
by
JPY from
It worked as described
The morning after the install the power went out for 5 1/2 hours. Unit came on and performed as we were told it would.
Date published: 2020-10-18
Rated 5 out of
5
by
Exldave from
Will power my whole house
Suggest making the color available in green to match landscaping.
Date published: 2020-09-26
Rated 5 out of
5
by
Bucktooth56 from
Generac 38kw
I have a 6800 square foot home. 6 central a/c and heating units. Pool and spa. 2 refrigerators and 2 freezers. Has no problems running everything in home. Cannot hear unit run in home. Its sits on 7 foot stand over wooden fence. Everyone passing down street sees the Generac unit. I get more people ringing my door bell asking me about my Generac Generator. I tell them this the best purchase I ever had made. Have no problems what so ever. Thanks.
Date published: 2020-09-14
Rated 5 out of
5
by
CrazyCajun44 from
Excellent performance
Had it installed about a month before Hurricane Laura. We had 3 families living here for a little over a week until the electricity came back on. It worked flawlessly as expected. Thanks for helping my family keep the everyday things we take for granted.
Date published: 2020-09-10
38kW-RG038-QS is rated
4.9 out of
5 by
49.