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Rated 5 out of
5
by
NewHope913 from
Very easy to operate.
Very good product. Installer was very excellent as well. Made everything easy to understand.
Date published: 2020-06-07
Rated 5 out of
5
by
George69 from
38kw Generator
It’s a very reliable equipment. I can back that up because I just gave my son my previous 25kw Generator after using it for 15 years and still in excellent condition. I upgraded to my new 38kw.
Date published: 2020-06-06
Rated 1 out of
5
by
Greg from
Installed brand new 2 months ago. Hasn’t worked yet.
We ordered this from the Generator Supercenter In North Raleigh NC. On Feb 28th
We were told 1-2 weeks. After 2 weeks we were told 1-2 more weeks. After 2 weeks we were told 1-2 more weeks. (granted, Covid was a factor)
7 weeks later......
The day after they installed it, we figured out there was something was wrong with it.
They came back to look at it and said the starter was bad.
They replaced the starter and left. Nothing was said. We got a call later that week saying that the fly wheel was also not working.
1 week later they came to fix the fly wheel. While fixing the fly wheel a switch was broken
We are Still waiting on that to be repaired.
Just found out recently that the gas line isn’t the right size either and they have to replace it with a larger one.
If this were a car I would drive it back to the lot and claim the lemon law.
The only thing that didn’t take them very long was cashing the check.
Super disappointed in the product and the company.
Date published: 2020-06-05
Rated 5 out of
5
by
CHT from
Quality product, great service
Generator Superstore were a delight to wo ro with. Knowledgeable, professional and personable. The generator is well made and quite in operation. It gives me a great sense of confidence that my home and family will be protected in the event of an outage, however I hope to never have to use it.
Date published: 2020-05-16
Rated 5 out of
5
by
G55 from
Excellent Gen
I bought the 38kw and it is everything our home needs and then some very good quality remarkably quiet for its size.
Date published: 2020-04-04
Rated 1 out of
5
by
Unhsppy from
Too many problems. Too many delays. Still not operational because of poor installation that would not pass City of HOUSTON Inspections. Passed on t
Still not operational because gas meter has not been upgraded( part of your responsibility under contract). Thourghly disgusted with frequent requirements to turn electricity and gas off due to failure to pass inspections. What a mess! Wish all the SuperCenter and Generac high ups had to experience this so they would place more value on customer convenience and satisfaction . Any hope for getting us up and running???
Date published: 2020-02-28
Rated 5 out of
5
by
Ron from
Good quality and value for the money
The 38 kW generator is ideal for large home installation. Once wired into the new transfer switch and tested it started quickly and was able to assume the entire house load with out a wimper. Much credit must be given to the quite professional installation team from Trademark Electric (all of 6 of them) who did what seemed was the impossible and completing the removal of an old generator and transfer switch and installation of the new equipment in less than 5 hours!
Date published: 2020-02-12
Rated 5 out of
5
by
Randy from
Quality made!
Installed by my utility company. Great reviews! Extremely quite.
Date published: 2020-01-13
38kW-RG038-QS is rated
4.7 out of
5 by
37.