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Rated 5 out of
5
by
Marty from
Great
Great product, quite operations. Have yet to have a power outage but during the tests it worked great.
Date published: 2023-09-12
Rated 5 out of
5
by
BethH from
Generac 38KW Liquid Cooled
Love the efficiency and work horse power of my new Generac generator!
Date published: 2023-09-06
Rated 5 out of
5
by
TimB from
Exceptionally quiet.
Best investment I've made. Have had 2 power failures in my area since install and generator never failed us. Has run over 20 hours in last month since install while we stayed comfortably inside.
Date published: 2023-08-30
Rated 5 out of
5
by
ALC76 from
Great product except for shipping damage.
The delay in getting the product was excessive. Upon delivery it had damages to the enclosure. It also was set up for natural gas and we are propane. We had to wait for the part to correct this before install was completed.
We are still awaiting replacement parts to correct the damage to the enclosure. These are to come from the installing business. The unit is installed and operating even though it is pending receipt of the parts.
Date published: 2023-08-19
Rated 1 out of
5
by
RT from
Installed and still does not work
Waited 16 months, finally installed, still does not work.
Date published: 2023-08-18
Rated 4 out of
5
by
dubby from
overall good
Love the product. However, the service guy install the auto alert system on my unit and no one ever call to help me set up the system on my phone.
Date published: 2023-08-11
Rated 5 out of
5
by
Pegasus701 from
Long Term Generac Generator Owner
I had my first Generac Generator probably more than thirty (30) years, I actually can't remember how long ago we purchased it, maybe longer than thirty (30) years ago. It was a permanent installation on natural gas and I think if I remember correctly it was an 10kW unit and I never had an ounce of problems with it. I serviced it regularly and it exercised weekly. We moved from Southwest Kansas to the North Texas Area and immediately I started working on obtaining another Generac Generator, no questions asked about any other brand, it had to be a Generac Generator. Here we required a 38kW unit powered on L.P. Gas/Propane. It has only been installed a couple of weeks so I don't have much of a track record, but I don't expect any issues of any type with the unit. My visual examination of the unit, confirms that it is superbly built. The installation is exactly as I anticipated with no variation whatsoever from the first. All in all on a scale of one (1) to ten (10) with ten (10) being excellent I would give it a ten (10) without a doubt.
Date published: 2023-07-14
Rated 5 out of
5
by
BK from
Good generator, wifi connectivity needs work.
Generator and install crew were and are great. 2 days and we were protected. 4 weeks to get the wifi connectivity fixed. Technician finally found a failed wire harness. Final steps are to get a refund for double monitoring payment. Had to send over a dozen emails and call early morning to get through to person on the phone. Do not call during normal business hours. Have been on hold for over 2 hours and they never call back when offer a call back on while on hold.
Good generator. Poor monitoring connectivity process and service.
Date published: 2023-07-11
38kW-RG038-QS is rated
4.8 out of
5 by
126.