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Mobile Link™ Cellular - 4G LTE

Model #72080

Starting At

$319.99 MSRP Where To Buy

Mobile Link™ Support

 

Browse through a variety of documentation, from troubleshooting to FAQs, geared towards helping you when you need it most.

The Mobile Link Cellular 4G LTE accessory is easy to use and works in tandem with our cellular partner, Verizon, for broad coverage and more reliable connections. This 4G LTE network also delivers faster download speeds, enabling automatic generator system upgrades and faster delivery of generator condition notifications.

Learn About Mobile Link

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Upgrade your service for even more awareness

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Mobile Link Support Center

EASILY INSTALLED BY YOUR PREFERRED SERVICE DEALER

Talk to your Generac preferred service dealer for more information on how to purchase, install and monitor your generator through a Mobile Link LTE connection

Contact your local Generac service dealer

Purchase accessory and schedule an install with your service dealer

Download Mobile Link and start monitoring your generator

ACHIEVE TOTAL PEACE OF MIND WITH MOBILE LINK

MANAGE
Monitor your generator status directly from your smartphone, no matter where you are

ALERT
Get notified immediately when your generator is running, exercising, or ready for routine maintenance

PROTECT
Allow a qualified Generac service dealer to monitor and maintain your generator. 24/7

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Mobile Link Support Center

Ask your dealer to monitor your generator for you

With a Mobile Link Dealer-Managed Subscription your local service dealer can monitor your generator for you! With detailed insights to your generator's information they can provide protective service and maintenance to improve the longevity of your generator investment, whether you are home or away.

FIND A DEALER
 
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Enjoy writing your review!

Rated 1 out of 5 by from Company does not stand behind product I had two of the propany tank sensors. First one broke within two warranty and was replaced. Second one broke right after expriation of warranty period. I was advised from Service Rep: "The warranty, if past 2 years, is expired, and water intrusion counts as an Act of God, and would therefore not be considered warrantable. This means that you may possibly want to consider buying a new module. " Great ! :-)
Date published: 2024-02-13
Rated 1 out of 5 by from Nothing but trouble The Mobile Link wifi on my generator doesn’t work. I contacted their mobile link support folks and after about 5 emails they sent me pdf instructions on how to remove the wifi module. They also provided a video link. Regardless, the wifi module on my generator cannot be removed easily and while gently trying to pry it loose, the edge of the wifi module cover broke. So now the waterproof seal is damaged. In the past, some generators were shipped without wifi installed. My generator is new and was shipped with the wifi but it doesn’t work. Pretty frustrating and even more so that the customer is expected to do the troubleshooting and repair on their own.
Date published: 2024-01-29
Rated 3 out of 5 by from Mobile Link Support Support Mobile Link support is terrible. Over an hour and still no response. Cannot live chat like most help support lines.
Date published: 2024-01-12
Rated 1 out of 5 by from No more WIFI $$$ You have to pay an anual fee ... they had a WIFI model before but they dont do it anymore ....
Date published: 2024-01-07
Rated 1 out of 5 by from Mobile Link WiFi review We had a Generac 14KW whole house generator installed in September 2023 and have had nothing but problems with connectivity to the Mobile Link system. The longest that the Wi-Fi connection has been able enable to the generator has been less than 50% of the time we’ve had the generator being the end of December 2023 at this time. We bought the generator in part due to the Mobile Link system and what it offered but it certainly has not operated as advertised . The generator installation company has certainly tried to assist in anyway that they could with this issue, but at this point after over 30 hours of telephone time between Mobile Link and the Internet provider blame each other for the issue of losing connectivity and the multiple times of trying to reconnect the system myself with Mobile Link customer service I no longer have the patience or time to expect this feature to be feature of the generator as a whole. This was important for me to have this feature, and hopefully the generator will perform. The rating is based on the Mobile Link not the generator.
Date published: 2023-12-28
Rated 1 out of 5 by from LTE stopped working 2 months out of warranty On 7/28/22 my vendor replaced the CDMA communicator with an LTE unit. On 9/29/23 my Generac stopped communicating with Mobile Link. On the advice of a ML rep, I cycled power to the LTE unit, but to no avail. I noticed that the antenna appeared to be broken, so I thought I would first try replacing the antenna. I called ML today (Ref# 9152541) about an antenna and was referred to this page which only offers a new LTE unit
Date published: 2023-12-21
Rated 1 out of 5 by from Useless Device keeps losing internet connection, every month o. Average, in spite of extender close by. Cannot be reconnected remotely. What is the value of a remote monitor that can only be reset in person.
Date published: 2023-12-19
Rated 1 out of 5 by from Generac Aquired Tank Utility and Mobile Link customer service has been disappointing Generac aquired Tank Utility in October 2021. The WiFi monitor was never dependable and apparently Generac has discontinued the WiFi monitor so they can charge a subscription for the LTE version. Many of us don't have cellular service and LTE cellular service is not an option. Unfortunately, Generac WiFi Mobile Link customer service has been disappointing and has demonstrated they are not dedicated to ensuring customer peace of mind with a quality WiFi tank monitoring product.
Date published: 2023-12-02
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Discontinued: Mobile Link - CDMA is rated 3.4 out of 5 by 143.
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