When writing your review, please consider the following guidelines:
- Prior to providing a review, refer to a product’s documentation to ensure that unit is being used and maintained properly
- Alluding to issues incurred in the wake of negligent maintenance or improper use will void review submissions
- Focus on your experience with the product and its features
- Provide details about why you liked or disliked a product
- Reviews submitted for products other than those listed will be rejected immediately
- Any product reviews referencing independent authorized dealers, service providers, or retailers by name will NOT be posted. (Dealer reviews can be provided here)
- All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, “spam” content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, product serial numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
If you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Enjoy writing your review!
Rated 1 out of
5
by
Noodle from
Generac Aquired Tank Utility and Mobile Link customer service has been disappointing
Generac aquired Tank Utility in October 2021. The WiFi monitor was never dependable and apparently Generac has discontinued the WiFi monitor so they can charge a subscription for the LTE version. Many of us don't have cellular service and LTE cellular service is not an option. Unfortunately, Generac WiFi Mobile Link customer service has been disappointing and has demonstrated they are not dedicated to ensuring customer peace of mind with a quality WiFi tank monitoring product.
Date published: 2023-12-02
Rated 5 out of
5
by
MFisk5 from
Thankful!
We are so happy & thankful we have this generator for the next time we lose power. Hopefully nothing bad happens where we HAVE to use it but if we do need power now we have it.
We had 2 BAD storms within 2 month & were without power for several days each time as were many others. Praying there are no more storms but we are prepared now for it.
Date published: 2023-11-16
Rated 1 out of
5
by
lee from
TANK MONITOR Model #7009
I have know cell service at property, Wi-Fi and Wi-Fi calling only .Currently this is a cell based monitor will not connect to WIFI. WIFI monitoring for lp tank, hardware connect to ecobee would be great.
I currently have Wi-Fi connection on generic generator that connects to house Wi-Fi to Eco bee for monitoring generator
Date published: 2023-11-15
Rated 1 out of
5
by
Lee from
Poor connection
Mobiles link is a be ry poorly designed app. Even with a strong wi-fi signal,50-60%, you will get a ‘no single’ message every 1-2 days after reconnection. Very annoyed app. Wast money to install it. Waste time and effort to use the mobile link. I regret to install Generac, instead of other brand generators
Date published: 2023-10-31
Rated 1 out of
5
by
stanpolo from
drops internet constantly
Had this installed for 6 months and keeps disconnecting randomly. Tried adding an extender and changing location Way more trouble than it is worth.
Date published: 2023-10-28
Rated 3 out of
5
by
KenDot21 from
no support
don't expect to receive support be ready to pay monthly subscription fees as if 18,000 dollars isn't enough they leach you for mor every month No do it yourself capabilities either you need to contact these people and they will not answer your call Extreme frustration
Date published: 2023-10-23
Rated 3 out of
5
by
donk1964 from
Needs updates for WiFi
My current internet provider switched to a 5ghz router, WiFi for generac guardian is only a 2.4ghz. Some people don’t have almost 400 dollars to spend on a 4G LTE accessory, and 70 dollars a yr. Generator needs update to meet current and modern technology of 5ghz.
Date published: 2023-10-20
Rated 1 out of
5
by
Shadow from
Doesn’t work. Won’t connect
Doesn’t work. Will not connect to Wi-Fi. Even after they installed new batteries
Date published: 2023-08-31
Discontinued: Mobile Link - CDMA is rated
3.5 out of
5 by
137.