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Rated 3 out of
5
by
Ken from
Nothing but issues.
Bought our generation through a authorized dealer and have had nothing but problems. After initial install generator would not start on automatic mode. After several weeks it was traced to a bad fuel solenoid.
First power outage we had during a rain storm and generator refused to start. Traced it to a poorly designed emergency cut off switch on the outside of the generator. This sloppy switch is so weak that HAIL took out my generator by hitting the switch and killing power to the generator!!! Then when shore power went out the generator did not start after the programmed 3 second delay!! Installer placed a hard cover over the switch to prevent future issue.
Fast forward three moths and we have another power failure and ANOTHER failure to start. I go outside and trip the main to see if the generator starts and NOTHING!! Reset the main and go look at the generator and it shows a DEAD battery!!! The sad thing is it did a maintenance run earlier in the day.
I am NOT happy with the way the generator is performing. After spending what I did you would think I would not have the issues i am having with a new product!!
Date published: 2020-10-26
Rated 4 out of
5
by
DaGooch from
Rip-off mobile app
My generator is only a week old. It’s already come on because of a power outage. It did a fine job.
My complaint is that Generac is greedy. $50/year for their scantily featured mobile app? This should be free. I paid a small fortune for this generator, now they want $50/year for what? Very minor stuff. Not worth it, rude, and a total rip-off. Otherwise, the generator is a fine product.
Date published: 2020-09-23
Rated 4 out of
5
by
ScottS from
A reliable genny so far
My 22kw whole house generator has been in service for a year. It has been reliable throughout our Kalifornia power outages. Seem less and quick transfer of power. I'm generally quite pleased with my purchase. Awesome generator mobile link app not so much at all. I refuse to pay an annual fee for a perfectly useless app, that does not offer any features of value. So much could be added to the app to add incredible functionality, such as the ability to turn off the generator remotely, monitor fuel consumption, wattage output to list a few. If I were to chose which genny to purchase again I would put more weight on wifi ability and connectivity. Come on mobilelink you can do much better than that.
Date published: 2020-08-20
Rated 5 out of
5
by
hobbyfarmer62 from
Great product! Great price!
We have not had a power outage since installing our 16kw ng unit. We upgraded to a 200 watt automatic transfer switch from the 100 watt that came with the unit. I tested the generator by turning the transfer switch main breaker off. It worked perfectly. When power goes off the generator starts a few seconds after. After a few second warm up the transfer switch switches from utility to generator power. After seeing that it ran everything without any issues, I turned the transfer switch main breaker back on. After a minute or two the transfer switch switched back over to utility power. The generator ran another minute or two then shut down. According to the manual that procedure prevents the generator and transfer switch from switching on and off as sometimes the utility power is on and off as it is restored by the utility company. I have the generator set to test run automatically once per week. Much nicer than our previous 8kw gas powered unit. It has ran flawlessly each time. Although we do not prefer a power outage, we are looking forward to seeing how it operates for several hours.
Date published: 2020-07-25
Rated 4 out of
5
by
Anthony from
Missing one feature for it to be great....
i have had my unit for a year now (20kw) saved me already twice from power failures!
It works flawless... love it!
However the app is totally useless and there is no way to program a rest preriod or a night schedule, meaning in the event of a 4 day failure the unit will run non stop even all night. Its a huge waste in fuel and noise during the night is not ideal. I wouls have like to shedule it to turn off at night or at least put rest periods... i cant even turn it off and on through the useless app... i have to go outside! My neigbors 300$ unit has a remote!
Date published: 2020-07-12
Rated 4 out of
5
by
Rob from
time will tell
We only had our generator installed today. Very smooth installation and the company was very professional and informative on the workings of the system. We are hoping for many stress free years. High marks go to our installers.
Date published: 2020-06-19
Rated 5 out of
5
by
Jim from
Great generator
The generator is great and the free monthly Mobile Link notice is nice to get but to have to pay $50 for the Mobile Link app is too much. I don’t need the local weather, etc., just the generator status. Should be included with the price of the generator.
Date published: 2020-06-17
Rated 5 out of
5
by
MikeCarrie from
Happy customer
Very pleased with the whole process from dealing with Brian to the install....the guys were very punctual and did an awesome job...we were kept informed through the whole process....
Date published: 2020-05-15
Mobile Link? - CDMA is rated
3.5 out of
5 by
100.