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Rated 4 out of
5
by
SpaceMonkey from
The App needs improvement
The app keeps changing. The first version was good, someone changed it again and its very misleading now. When the app is opened its the generator is outlined in red like an alert is present. Its outlined in red with service required, then below its red saying "The Generator has no Alarm". This should be Green if no alarm is present.
This is a poor app design, period.
Date published: 2021-05-29
Rated 3 out of
5
by
JohnTx52 from
Just got connected to mobile Link
Dealer said we got yr for free? dont see anything about this.
Date published: 2021-02-02
Rated 5 out of
5
by
Gary65 from
Product gives pease of mind while traveling.
We absolutely love this 13K generator, it gives us reliable service when we need it and while vacationing we don’t have to worry about a power failure that could do thousands of dollars in damages. I would recommend this product to anyone it is in my view an essential product for anyone who takes extended vacations.
Thank you Generac for making our time at home and away worry free.
Date published: 2021-02-02
Rated 5 out of
5
by
Renegade from
Easy to activate and use
Once the installer got my email address correct it installed with little problem. I did find that there was nowhere to create your initial password so I had to request a password reset and then it worked fin
Date published: 2021-01-30
Rated 5 out of
5
by
Beedy from
Love the worry-free service
The technicians were all very professional and very thorough in their explanations when asked a question. I could not have asked for a more understanding group of people, from the Electric Doctor to the plumber. They worked constantly in very cold weather conditions and I heard not one complaint. I know they put me, as the customer, first, which seems to be in short supply these days. I would definitely recommend Electric Doctor to anyone.
Date published: 2021-01-26
Rated 4 out of
5
by
CottagePower from
Can they be turned off and on remotely
Hello is there a way to power them down remotely with the wifi system. I may not be on the property or even if I am it would greatly help if I could power the Gens down thru the day or especially at night when power isn't needed. Fuel savings and noise cancelling are the biggest issue. these standbys come on then run when not always necessarily needed.
Date published: 2020-12-16
Rated 4 out of
5
by
SixPackSammy from
Nice to have, but could be improved
I love my Generac Generator and mobile link. The whole system just works flawlessly. It's easy to set up and nice to view at anytime on my phone. The app itself is very basic and seems like it could provide much more information. For instance, when it's running it would be nice to know either at what capacity (75%, etc. of max), or better yet how many amps it's currently pulling. This would be useful so that I know if I need to turn off appliances in my house if it is starting to max it out, rather than overload the generator. It seems like the generator would know how many amps it's pulling or the capacity it's running at and would be great if it could be added to the app. Thank you!
Date published: 2020-11-17
Rated 5 out of
5
by
SKC from
I love the App
Disclaimer: I am a Generac dealer, but also a happy Mobile Link customer. I have had the app for several years now and love the information that it gives me about my generator. As the monitoring dealer, I believe in it so much that I pay for all my clients to have it for the first year. The app gives the owner and dealer peace of mind knowing the generator condition at all times. During a storm, my team and I monitor our Fleet app to make sure all the generators are working properly. If there were to be a problem, we can be on top of it quickly. I thoroughly recommend it to everyone with a compatible generator.
Date published: 2020-11-12
Mobile Link? - CDMA is rated
3.5 out of
5 by
108.