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Rated 2 out of
5
by
Ccfcskyblue27 from
Can’t use full features even after paying for it
I paid my dealer the annual subscription with our maintenance contract. This was in November 2018. It’s now July 2019 and I still don’t have access to the full subscription I paid for. Every time I call I get the same response that there is a problem with the account and they are working on fixing it. How long does something like this take to fix?
Date published: 2019-07-01
Rated 5 out of
5
by
Jesse from
This Generator is quiet and and its appearance is so clean !
We are so glad that we made the decision to purchase this home generator ! It gives us a piece of mind when we are away from our home ! Best investment yet !
Date published: 2019-06-27
Rated 1 out of
5
by
JDB from
Charging for common functionality?
With what I paid for the whole house generator you would think that it would come with the ability to receive alerts, check history, change configuration, etc through the app. Instead there is a monthly charge to access that functionality in the app.
Date published: 2019-06-06
Rated 5 out of
5
by
RLP from
very easy install
Install was very fast. Spent more tie setting up due to my poor WiFi. Added a signal extender, now all is fine.
Date published: 2019-05-21
Rated 5 out of
5
by
Frank from
Amazing Product
We can see how much time and effort Generac has put into the WiFi and Paid Fleet Management, we appreciate having our dealer keep track of our generator day to day so we don't have to worry about it. I read some reviews and its a shame some folks weren't explained how this system works. Just adding additional cost makes no scene to those that don't want to use the service, and only charging those that see the value. The free version still allows the generator to update its firmware that's awesome! Thank you Generac for another great product.
Date published: 2019-04-17
Rated 1 out of
5
by
Mark from
Mobil Link is a GIMMICK
The mobil link app is a joke. Today after the utility power was restored the generator shut down as normal but the app continued to show the generator was running for at least 30 minutes past it shutting down. This generator is installed at a temporary residence and if I weren't here today while the utility power was off I would never have known the generator was running unless I was to log in to the app at that particular time. I give marketing an A+ for the Mobil Link wifi advertising. I give Generac a failing grade to offer such a product that is virtually useless unless you pay Generac a fee. What a gimmick!!!!
Date published: 2019-04-14
Rated 4 out of
5
by
Jim from
Works well
Mobile Link worked great. Antenna broke off 2 years ago. Been trying to get one. Always on back order.
Date published: 2019-04-07
Rated 2 out of
5
by
Jim from
WiFi enabled...with an expensive catch
I can buy a $20 smart switch for my home and configure and control that switch with software that is provided at no charge and without any recurring fee. It is an insult to be told that my wifi enabled standby generator, at $10,000+ to acquired and install is wifi enabled only with a $40.00 monthly fee. That fee is $100.00 higher annually than the annual service contract that was offered to me by the installer, and all I would get from the service contract is an oil change and filter. Neither of those is worth the price. The generator may be a fine product but I cannot say anything nice about its wifi capabilities.
Date published: 2019-04-01
Mobile Link? - CDMA is rated
3.5 out of
5 by
80.