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Rated 3 out of
5
by
Cakewalk from
Limited
We have a 27kW Generac that provides power to our entire house, needed because our location (south shore of MA) is subject to intense nor'easters during the winter. We snowbird to FL every winter and I needed the ability to monitor the generator remotely,
I researched options and the only really viable option was MoblieLink. The reason is it works via the cellular network, not WIFI. Around here, when we lose power 100% of the time we lose cable, therefore internet, therefore WIFI. So even when everything is down, I still know my generator is functioning.
That said, the information you get via MobileLink is really basic. Generator is running, Generator is ready to run. What about time, temperature, fuel, power output, oil, etc.,? It is an engine, knowing this stuff in a critical situation would be really helpful.
So it does what I absolutely need it to do. I just wish it had similar capabilities to, say, my $150 WIFI irrigation controller.
Date published: 2020-01-08
Rated 1 out of
5
by
Jason from
Subscription fee for wifi app after spending thousands on a generator!!
It is a complete joke that you have to pay a subscription to get notifications on a generator system that you just paid thousands to install. Come on Generac,g your act together!!!!!
Date published: 2019-12-31
Rated 1 out of
5
by
DanV from
Generator is great. Mobile Link is worthless .. and is costing Generac dearly in its reputation.
While we are very pleased with the backup generator, we are extremely disapointed with the Mobile Link product, capability, and pricing.
After spending more than $15,000 to install a device, in this day and age, one would think it would be able to communicate its status and history to the homeowners via WiFi connectivity without incurring a subscription fee. My smart light bulbs tell me more than Mobile Link.
Bottom line: love the generator; really feel burned by the Mobile Link marketing ploys.
Date published: 2019-11-01
Rated 1 out of
5
by
m2mboss from
Sold old technology (3G), to be obsoleted, then it fails!!!
Had it installed less than 2 years ago (Fall 2017). Limited functionality compared to some alternatives, but paid the price (hardware and annual fee) for peace of mind despite most of my home systems have zero or low monitoring fee. Cellular unit failed in under 2 years and when speaking with Customer Support (who were helpful, to e clear), they informed me the unit was old technology which Verizon network would shut down imminently. As it was known in 2015 that this would happen as they moved to 4G, selling this for almost $300 was disgusting sharp practice by Generac.
Date published: 2019-09-27
Rated 5 out of
5
by
Kathy from
It gives us peace of mind
Great features and peace of mind. Have been without power on numerous occasions and now we feel secure in knowing that we now have a generator.
Date published: 2019-09-06
Rated 1 out of
5
by
Anthony from
Never really worked
Mobile link has been down over 1 1/2 yrs old communication technology. Still waiting on new model release
Date published: 2019-08-18
Rated 1 out of
5
by
DH from
Mobile Link for Canada
Several years ago (ie 2-3) generac sent a note to all Canadian customers indicating mobile link did not keep up with the improvements in the Canadian cell network (it wasnt worded that way but thats the reality), with very short notice our mobile link service was cancelled, the monitoring fee was refunded, but not the hardware and initial cost, when i asked, i was told mobile link would have a Canadian solution within a year...please confirm if mobile link has a solution, if not, given you abandoned the market, as mobile link didnt stay current wit the cell network, shouldnt you refund the hardware/setup cost---seems highly unethical to have not done that, also it was a big miss your technology didnt keep up with the advances---generac you own this as a reseller of this technology and the company i bought it from, i wouldnt have paid for the hardware had i known in a year it was a waste of money and wouldn't work
Date published: 2019-08-16
Rated 5 out of
5
by
Sharinaland from
I like the clean look and ease of use.
I am very pleased with Medich Electric that installed my unit. They did a wonderful job and I am really like the clean look of this unit. The ease of getting to the places that I will eventually need to get to ie: oil filter, air filter, etc is well thought out in user friendliness. I that you for a product well thought out.
Date published: 2019-08-05
Mobile Link? - CDMA is rated
3.4 out of
5 by
89.