When writing your review, please consider the following guidelines:
- Prior to providing a review, refer to a product’s documentation to ensure that unit is being used and maintained properly
- Alluding to issues incurred in the wake of negligent maintenance or improper use will void review submissions
- Focus on your experience with the product and its features
- Provide details about why you liked or disliked a product
- Reviews submitted for products other than those listed will be rejected immediately
- Any product reviews referencing independent authorized dealers, service providers, or retailers by name will NOT be posted. (Dealer reviews can be provided here)
- All submitted reviews are subject to the terms set forth in our Terms of Use
We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
- Obscenities, discriminatory language, or other language not suitable for a public forum
- Advertisements, “spam” content, or references to other products, offers, or websites
- Email addresses, URLs, phone numbers, product serial numbers, physical addresses or other forms of contact information
- Critical or spiteful comments on other reviews posted on the page or their authors
If you wish to share feedback with us about product selection, pricing, ordering, delivery, or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Enjoy writing your review!
Rated 5 out of
5
by
RobJoe from
Completely satisfied
Our power lines run through a heavily wooded area so for the past 26 years we have had numerous power outages from falling limbs and trees. When we have an outage from a hurricane we are without power for 8-10 days. We have now replaced our gas generator with a 24k Generac and could not be more satisfied. Trademark Electric gave us superior service. The dealer monitoring through the Mobile Link is an added bonus.
Date published: 2021-12-08
Rated 4 out of
5
by
Ralph from
This product offers some peace of mind when away from home.
I have had the existing mobile link system installed for approaching 6 years. I love receiving text messages when the generator is running, particularly if we are not at home. I do, however, believe Generac could improve the service by monitoring the transfer switch as well as the generator. Currently, if there is a power failure, a message is sent that indicates the generator is running. But you need to trust that the transfer switch operated as intended and the loads are actually being provided with power from the generator. This has always seemed like a huge gap in the monitoring process.
Date published: 2021-07-27
Rated 4 out of
5
by
JerryM from
Outstanding Customer support
I had an old CDMA transmitter that needed to be replaced due to Verizon (finally) dropping their 2G service. Our service provider installed the newer 46 LTE device and handed my wife the box with the old transmitter, but did not tell her anything. Since it was trash day I threw out the old transmitter, but fortunately kept the box for the new transmitter. It wasn't until I realized that the generator was not connected to Mobile Link and went online to see what I needed to do , that I realized I needed the serial number of the old transmitter to transfer my service. I went to the Mobile Link website on a Saturday night, seeking help, and honestly did not expect to hear back until some time on Monday (at the earliest). Much to my surprise, I received a response from Customer Support (Nicole) on Sunday morning. She asked for the information on the new 4G LTE transmitter (serial number), she would be able to transfer my service, Within a couple of hours I received an e-mail from Nicole indicating she was able to transfer my service, which I then confirmed.
Date published: 2021-07-26
Rated 4 out of
5
by
SpaceMonkey from
The App needs improvement
The app keeps changing. The first version was good, someone changed it again and its very misleading now. When the app is opened its the generator is outlined in red like an alert is present. Its outlined in red with service required, then below its red saying "The Generator has no Alarm". This should be Green if no alarm is present.
This is a poor app design, period.
Date published: 2021-05-29
Rated 3 out of
5
by
JohnTx52 from
Just got connected to mobile Link
Dealer said we got yr for free? dont see anything about this.
Date published: 2021-02-02
Rated 5 out of
5
by
Gary65 from
Product gives pease of mind while traveling.
We absolutely love this 13K generator, it gives us reliable service when we need it and while vacationing we don’t have to worry about a power failure that could do thousands of dollars in damages. I would recommend this product to anyone it is in my view an essential product for anyone who takes extended vacations.
Thank you Generac for making our time at home and away worry free.
Date published: 2021-02-02
Rated 5 out of
5
by
Renegade from
Easy to activate and use
Once the installer got my email address correct it installed with little problem. I did find that there was nowhere to create your initial password so I had to request a password reset and then it worked fin
Date published: 2021-01-30
Rated 5 out of
5
by
Beedy from
Love the worry-free service
The technicians were all very professional and very thorough in their explanations when asked a question. I could not have asked for a more understanding group of people, from the Electric Doctor to the plumber. They worked constantly in very cold weather conditions and I heard not one complaint. I know they put me, as the customer, first, which seems to be in short supply these days. I would definitely recommend Electric Doctor to anyone.
Date published: 2021-01-26
Mobile Link? - CDMA is rated
3.6 out of
5 by
111.