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Rated 1 out of
5
by
Disapointed2020 from
The Mobile Link is a sad disappointment
The following was great, appearance, quality of construction and the key pad set-up was easy.
BUT!!! Paying thousands for the generator, and then they make you pay for a WIFI version of the poor app? Why doesn't Generac want happy customers that feel safe and secure?
Not at all! They want to suck another $50 to $100 out of you per year. They don't even give you the first year free!
The app is so lame and useful only on Apple devices. Why not have a generator monitor for Microsoft based laptops too.
Sad. It's definitely the sign of a company that doesn't really get it.
The other thing that was disappointing was the WIFI signal strength. 4% is displayed on the set-up screen. The generator is only 50 feet any from our HUB. So even if I had a Apple cell phone it still wouldn't work very well.
Date published: 2020-02-03
Rated 1 out of
5
by
Tom12 from
Im offended
One pays thousands of dollars for the generator and then Generac wants to charge $50/yr for an app of questionable value. Shame on you Generac. My car uses my wifi but doesnt charge me a subscription fee. Im so disappointed in Generac.
Date published: 2020-01-24
Rated 1 out of
5
by
Gary from
MobileLink Active WiFi should be included for free!
Paying thousands for the generator, and they make you pay for a wifi version of the app? Why doesn't generac want their customers to feel safe and secure? Nope, they want to suck another $50 out of you per year! - They don't even give you the first year free!
The app is lame - could tell you a lot more info and be better laid out, but it's not.
Sad. It's definitely the sign of an old company that doesn't really want to live in 2020.
Date published: 2020-01-23
Rated 3 out of
5
by
Cakewalk from
Limited
We have a 27kW Generac that provides power to our entire house, needed because our location (south shore of MA) is subject to intense nor'easters during the winter. We snowbird to FL every winter and I needed the ability to monitor the generator remotely,
I researched options and the only really viable option was MoblieLink. The reason is it works via the cellular network, not WIFI. Around here, when we lose power 100% of the time we lose cable, therefore internet, therefore WIFI. So even when everything is down, I still know my generator is functioning.
That said, the information you get via MobileLink is really basic. Generator is running, Generator is ready to run. What about time, temperature, fuel, power output, oil, etc.,? It is an engine, knowing this stuff in a critical situation would be really helpful.
So it does what I absolutely need it to do. I just wish it had similar capabilities to, say, my $150 WIFI irrigation controller.
Date published: 2020-01-08
Rated 1 out of
5
by
Jason from
Subscription fee for wifi app after spending thousands on a generator!!
It is a complete joke that you have to pay a subscription to get notifications on a generator system that you just paid thousands to install. Come on Generac,g your act together!!!!!
Date published: 2019-12-31
Rated 1 out of
5
by
DanV from
Generator is great. Mobile Link is worthless .. and is costing Generac dearly in its reputation.
While we are very pleased with the backup generator, we are extremely disapointed with the Mobile Link product, capability, and pricing.
After spending more than $15,000 to install a device, in this day and age, one would think it would be able to communicate its status and history to the homeowners via WiFi connectivity without incurring a subscription fee. My smart light bulbs tell me more than Mobile Link.
Bottom line: love the generator; really feel burned by the Mobile Link marketing ploys.
Date published: 2019-11-01
Rated 1 out of
5
by
m2mboss from
Sold old technology (3G), to be obsoleted, then it fails!!!
Had it installed less than 2 years ago (Fall 2017). Limited functionality compared to some alternatives, but paid the price (hardware and annual fee) for peace of mind despite most of my home systems have zero or low monitoring fee. Cellular unit failed in under 2 years and when speaking with Customer Support (who were helpful, to e clear), they informed me the unit was old technology which Verizon network would shut down imminently. As it was known in 2015 that this would happen as they moved to 4G, selling this for almost $300 was disgusting sharp practice by Generac.
Date published: 2019-09-27
Rated 5 out of
5
by
Kathy from
It gives us peace of mind
Great features and peace of mind. Have been without power on numerous occasions and now we feel secure in knowing that we now have a generator.
Date published: 2019-09-06
Mobile Link? - CDMA is rated
3.3 out of
5 by
92.