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Rated 1 out of
5
by
m2mboss from
Sold old technology (3G), to be obsoleted, then it fails!!!
Had it installed less than 2 years ago (Fall 2017). Limited functionality compared to some alternatives, but paid the price (hardware and annual fee) for peace of mind despite most of my home systems have zero or low monitoring fee. Cellular unit failed in under 2 years and when speaking with Customer Support (who were helpful, to e clear), they informed me the unit was old technology which Verizon network would shut down imminently. As it was known in 2015 that this would happen as they moved to 4G, selling this for almost $300 was disgusting sharp practice by Generac.
Date published: 2019-09-27
Rated 5 out of
5
by
Kathy from
It gives us peace of mind
Great features and peace of mind. Have been without power on numerous occasions and now we feel secure in knowing that we now have a generator.
Date published: 2019-09-06
Rated 1 out of
5
by
Anthony from
Never really worked
Mobile link has been down over 1 1/2 yrs old communication technology. Still waiting on new model release
Date published: 2019-08-18
Rated 1 out of
5
by
DH from
Mobile Link for Canada
Several years ago (ie 2-3) generac sent a note to all Canadian customers indicating mobile link did not keep up with the improvements in the Canadian cell network (it wasnt worded that way but thats the reality), with very short notice our mobile link service was cancelled, the monitoring fee was refunded, but not the hardware and initial cost, when i asked, i was told mobile link would have a Canadian solution within a year...please confirm if mobile link has a solution, if not, given you abandoned the market, as mobile link didnt stay current wit the cell network, shouldnt you refund the hardware/setup cost---seems highly unethical to have not done that, also it was a big miss your technology didnt keep up with the advances---generac you own this as a reseller of this technology and the company i bought it from, i wouldnt have paid for the hardware had i known in a year it was a waste of money and wouldn't work
Date published: 2019-08-16
Rated 5 out of
5
by
Sharinaland from
I like the clean look and ease of use.
I am very pleased with Medich Electric that installed my unit. They did a wonderful job and I am really like the clean look of this unit. The ease of getting to the places that I will eventually need to get to ie: oil filter, air filter, etc is well thought out in user friendliness. I that you for a product well thought out.
Date published: 2019-08-05
Rated 1 out of
5
by
unhappy2 from
annual fee is insulting
Many of my new home devices all offer free internet connectivity and total control and access when away from home (devices that cost less than $200) but for some reason this company wants to charge an annual fee to unlock simple services....this after paying over $13,000 for my Protector QS series. Come on this is an insult!
Date published: 2019-07-17
Rated 2 out of
5
by
Ccfcskyblue27 from
Can’t use full features even after paying for it
I paid my dealer the annual subscription with our maintenance contract. This was in November 2018. It’s now July 2019 and I still don’t have access to the full subscription I paid for. Every time I call I get the same response that there is a problem with the account and they are working on fixing it. How long does something like this take to fix?
Date published: 2019-07-01
Rated 5 out of
5
by
Jesse from
This Generator is quiet and and its appearance is so clean !
We are so glad that we made the decision to purchase this home generator ! It gives us a piece of mind when we are away from our home ! Best investment yet !
Date published: 2019-06-27
Mobile Link? - CDMA is rated
3.4 out of
5 by
86.