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Rated 4 out of
Support is questionable
Bought a wifi Tank Utility more than 10 years ago and was very happy being able to monitor daily level from our main home many miles away. This past summer the batteries died and the thing has not worked since. Now I understand after 10 years this might happen but no one at the company will have the decency to even talk to me about the unit and if there is any troubleshooting available. Have called and left messages, emailed support and no reply. Not happy!
Date published: 2022-11-02
Rated 4 out of
Mobile Link kit 7071 easy install on 2013 Egen
I have a 2013 Guardian 20kw. It was “wifi” ready. Meaning there was a Bosch-type connector in the Control Panel harness ready to accept the new wifi module.
Assured I had good wifi signal at my unit before I ordered the kit.
Isolated Egen from all power, disconnected battery.
Drill the 1-1/8” hole in the reference dimple designated by Generac (marked by label).
Routed wifi harness wires neatly and safely as needed inside the enclosure. Connected (mated) harness plugs.
Mounted wifi module to engine enclosure as needed using parts provided in kit.
Connect wifi harness to battery. Reconnected battery.
Use the new Mobile Link app downloaded to smart phone. (You no longer need the old Mobile Link Install app. Generac should be more informative about not needing that old app now.). The new app handles all from install to set-up for your unit. All-in-all the app works well.
Connected (joined) to ML signal, follow directions. Then look for and connect to home wifi system same as you would any other device you connect to your system. Use your stronger 2.4GHz channel.
Once setup is complete (your app will report that) tweak settings as you like — name your unit, update service info, ID your preferred egen service provider (optional), etc.
Return Egen to Auto status.
The app will provide all your engine info: run time hours, status, unit tech info, access to manuals….all that stuff.
Be advised you CANNOT start/stop your Egen via the app. Only view status. Nor can your change the exercise schedule. Maybe if you buy the “upgraded” version you can do some of this. Not sure. I only have/want the basic service level.
All well, wifi functions as designed.
I do note the battery status is a bit inaccurate. Usually showing battery charge higher than it may actually be. Likely because it is reporting the charge with the battery on the internal charger.
Don’t know that I’d rely 100% on that info. For best info check your battery condition with volt meter while battery is disconnected from the unit. Also listening to engine when it cranks to start.
Do note on the older Egen models you may NOT ever — ever — see any wifi info on your Evolution display screen on the Egen, even after successfully installing the 7071 wifi kit. You will ONLY see info on your smart device via the ML app.
Newer units will have Wifi info on the display. But not the older models. So don’t take that to mean something is wrong with your wifi installation if on an older model.
Date published: 2022-08-02
Rated 4 out of
I love the mobile link app, I.just wish it would monitor the transfer switches as well. I recently experienced a situation where only one of my two transfer switches operated. I noticed right away because I was home but If I was away mobile link would say the generator was operating giving the false impression that the whole system was working. Some kind of monitor need’s to report on the transfer switches
Date published: 2022-07-13
Rated 4 out of
No URL for mobile link app
I have searched for a generac mobile link app for weeks to no avail I persisted because I thought I found once but never did again
Date published: 2022-06-25
Rated 5 out of
Question about the mobile link app
I use the free version of the mobile link app. When logging in yesterday, I noted a popup that said … “This allows the app and the website to share information about you…”
With whom? Just one another or with outside parties?
We commissioned our 22kw Generac in December 2021. I have logged in to my account using the app a number of times since December but never encountered this pop up.
Date published: 2022-04-16
Rated 3 out of
fasteners (24kw unit)
Everybody including the dealer's installers know the fasteners
securing the right end panel are a pain. The installer
replaced only 2 of the 3 fasteners and now only 1 works. (I could not enter this online because it said page not found.)
Date published: 2022-04-08
Rated 5 out of
Just had the generator installed.
I'm very pleased with the installation and was expecting the generator to come in a crate and unboxed on site.
It wasn't in a crate and found that they had an issue with a seal leaking on a few units so they are now doing the break in procedure at their location before bringing the generators out.
It had 2 hours on the hour meter and they already changed the oil so the first maintenance was already done and no leaks were detected.
I'm very pleased with the work they done and were very thorugh with everything.
Apparently the units no longer come with the wifi module to hook the unit up to wifi.
You can get the module if you want it hooked up to wifi and apparently it's free but not sure.
That's the only thing I was wondering about is if I can get the module free or if there is a charge.
Not a big deal since I really don't need to know what it's doing unless I lose power.
My reason for getting the generator is because I was tired of dragging my smaller generator out and back feeding the power through a couple plugs and not able to power the whole house.
I haven't had it long enough to do it's first excercise but I have faith it will work just fine.
I'd like to thank the service men for a job well done as they were training a new guy and he was doing alright with the exception of a couple hang ups...Lol
We all gotta learn one way or another huh.
Date published: 2022-03-24
Rated 5 out of
Piece of Mind!
We live near the coast and vulnerable to hurricanes. Last year we experienced a record freeze and the electric grid went down. I have a 10 kw gas generator and it’s great but I can’t run everything with it. We talked about it but decided to wait. Later in the year we experienced a hurricane and lost power. I had stock piled gas for my generator but we were out for almost 5 days and 75 gallons of gas. We decided it was time. We purchased a 22kw and the piece of mind has been worth it. We have lost power twice since installing it and it runs my home with no problem.
Date published: 2022-02-06
Discontinued: Mobile Link - CDMA is rated