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Rated 5 out of
Best protection we ever purchase for our home
Went through 98 ice storm, no fun. Had older manuel hook up generator since then , but had to be home to hook up. Since getting generac in September 2022 lost power for 56 hours , this machine worked beautifully , nothing to hook up manually, even if we were out i know sump pumps would function as well as fridge , freezer. Etc. Just a great peace of mind . Love it. Pat & Madeleine St Pierre
Date published: 2023-05-03
Rated 3 out of
22K engine was bad right out the box
I purchased the 22K Generac and the engine locked up on first start. Took 2 months to get replacement engine installed. Will see how long this one lasts.
Date published: 2023-02-22
Rated 5 out of
Let Generec Choose your Dealer
Our Generac 14k was the best move we ever made for Peace of Mind per another neighbor who owns one and has it serviced by ideal Electric in Winslow Maine. Don't know why BC Electric out of Owls Head Maine is not recommended by Generac?
Date published: 2023-01-12
Rated 5 out of
Totally recommend - record low cold temperatures required utility company to implement sked rolling power outages
We had a 22kw Generac installed a little over two years ago during a new house build with three load balancers. With the recent cold snap (90 year record lows) our Generac was only used once previously. However, because of the high demand in our area we experienced scheduled power outages for power distribution. The bottom line the Generac performed perfectly. We kept warm, water pump kept water throughout the house and the lights stayed on.
There was only one mistake which was mine. Given our power consumption, we could not power everything in the house and one of our visitors uses a CPAP machine. I should have had one or two outlets in the spare bedrooms on emergency power. All worked out okay but lesson learned.
I would recommend if possible; could the mobile app include power consumption during outages? Also would love to have the ability to add notes to my account on the mobile app.
I’m looking forward to exploring having the remote propane Monitor installed on the propane tank.
Kudos to our local Generac installers who perform maintenance on a regular basis.
Date published: 2023-01-05
Rated 5 out of
General 22 Home Generator
I have had the unit a over a year and main power went out from supplier one time. It was a switchover and worked very well.
However, today I was going to set the frequency of the startup. It is 8 degrees and today I did a manual run and it took longer to start so I was going to reset the frequency of the system check to help keep the battery charged for the winter and change it back next spring.
I think the change to premium version is now a way to get more money from us. I am going to check the price of premium.
Date published: 2022-12-23
Rated 4 out of
Great unit but misleading sales pitch
We have had our unit for 3 years, works perfectly. But, one very misleading sale pitch... We were told it was controllable by a smart phone, NOT true.... You can gather useless information, like " how's my generator's condition".
We need to be able to CONTROL the generator, like being able to start and stop from our smart phone.
Here is the example : we are out of town, power goes out ( we get a notice from our power supplier) power will be out for 2-3 days... The generator does not need to run 48-72 hours. We need to be in more control. Please explain how we can achieve this. Sincerely Scott
Date published: 2022-12-19
Rated 4 out of
Support is questionable
Bought a wifi Tank Utility more than 10 years ago and was very happy being able to monitor daily level from our main home many miles away. This past summer the batteries died and the thing has not worked since. Now I understand after 10 years this might happen but no one at the company will have the decency to even talk to me about the unit and if there is any troubleshooting available. Have called and left messages, emailed support and no reply. Not happy!
Date published: 2022-11-02
Rated 4 out of
Mobile Link kit 7071 easy install on 2013 Egen
I have a 2013 Guardian 20kw. It was “wifi” ready. Meaning there was a Bosch-type connector in the Control Panel harness ready to accept the new wifi module.
Assured I had good wifi signal at my unit before I ordered the kit.
Isolated Egen from all power, disconnected battery.
Drill the 1-1/8” hole in the reference dimple designated by Generac (marked by label).
Routed wifi harness wires neatly and safely as needed inside the enclosure. Connected (mated) harness plugs.
Mounted wifi module to engine enclosure as needed using parts provided in kit.
Connect wifi harness to battery. Reconnected battery.
Use the new Mobile Link app downloaded to smart phone. (You no longer need the old Mobile Link Install app. Generac should be more informative about not needing that old app now.). The new app handles all from install to set-up for your unit. All-in-all the app works well.
Connected (joined) to ML signal, follow directions. Then look for and connect to home wifi system same as you would any other device you connect to your system. Use your stronger 2.4GHz channel.
Once setup is complete (your app will report that) tweak settings as you like — name your unit, update service info, ID your preferred egen service provider (optional), etc.
Return Egen to Auto status.
The app will provide all your engine info: run time hours, status, unit tech info, access to manuals….all that stuff.
Be advised you CANNOT start/stop your Egen via the app. Only view status. Nor can your change the exercise schedule. Maybe if you buy the “upgraded” version you can do some of this. Not sure. I only have/want the basic service level.
All well, wifi functions as designed.
I do note the battery status is a bit inaccurate. Usually showing battery charge higher than it may actually be. Likely because it is reporting the charge with the battery on the internal charger.
Don’t know that I’d rely 100% on that info. For best info check your battery condition with volt meter while battery is disconnected from the unit. Also listening to engine when it cranks to start.
Do note on the older Egen models you may NOT ever — ever — see any wifi info on your Evolution display screen on the Egen, even after successfully installing the 7071 wifi kit. You will ONLY see info on your smart device via the ML app.
Newer units will have Wifi info on the display. But not the older models. So don’t take that to mean something is wrong with your wifi installation if on an older model.
Date published: 2022-08-02
Discontinued: Mobile Link - CDMA is rated
3.7 out of