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Rated 1 out of
5
by
Popeye62 from
Unreliable
Literally the worst device I’ve ever bought. Totally unreliable connection.
Date published: 2024-04-15
Rated 1 out of
5
by
Broken from
Company does not stand behind product
I had two of the propany tank sensors. First one broke within two warranty and was replaced. Second one broke right after expriation of warranty period. I was advised from Service Rep:
"The warranty, if past 2 years, is expired, and water intrusion counts as an Act of God, and would therefore not be considered warrantable. This means that you may possibly want to consider buying a new module. "
Great ! :-)
Date published: 2024-02-13
Rated 1 out of
5
by
TominToledo from
Nothing but trouble
The Mobile Link wifi on my generator doesn’t work. I contacted their mobile link support folks and after about 5 emails they sent me pdf instructions on how to remove the wifi module. They also provided a video link. Regardless, the wifi module on my generator cannot be removed easily and while gently trying to pry it loose, the edge of the wifi module cover broke. So now the waterproof seal is damaged. In the past, some generators were shipped without wifi installed. My generator is new and was shipped with the wifi but it doesn’t work. Pretty frustrating and even more so that the customer is expected to do the troubleshooting and repair on their own.
Date published: 2024-01-29
Rated 3 out of
5
by
2002Bucks from
Mobile Link Support Support
Mobile Link support is terrible. Over an hour and still no response. Cannot live chat like most help support lines.
Date published: 2024-01-12
Rated 1 out of
5
by
David666 from
No more WIFI $$$
You have to pay an anual fee ... they had a WIFI model before but they dont do it anymore ....
Date published: 2024-01-07
Rated 1 out of
5
by
KE from
Mobile Link WiFi review
We had a Generac 14KW whole house generator installed in September 2023 and have had nothing but problems with connectivity to the Mobile Link system. The longest that the Wi-Fi connection has been able enable to the generator has been less than 50% of the time we’ve had the generator being the end of December 2023 at this time. We bought the generator in part due to the Mobile Link system and what it offered but it certainly has not operated as advertised . The generator installation company has certainly tried to assist in anyway that they could with this issue, but at this point after over 30 hours of telephone time between Mobile Link and the Internet provider blame each other for the issue of losing connectivity and the multiple times of trying to reconnect the system myself with Mobile Link customer service I no longer have the patience or time to expect this feature to be feature of the generator as a whole. This was important for me to have this feature, and hopefully the generator will perform. The rating is based on the Mobile Link not the generator.
Date published: 2023-12-28
Rated 1 out of
5
by
zbtatf from
LTE stopped working 2 months out of warranty
On 7/28/22 my vendor replaced the CDMA communicator with an LTE unit. On 9/29/23 my Generac stopped communicating with Mobile Link. On the advice of a ML rep, I cycled power to the LTE unit, but to no avail. I noticed that the antenna appeared to be broken, so I thought I would first try replacing the antenna. I called ML today (Ref# 9152541) about an antenna and was referred to this page which only offers a new LTE unit
Date published: 2023-12-21
Rated 1 out of
5
by
David from
Useless
Device keeps losing internet connection, every month o. Average, in spite of extender close by.
Cannot be reconnected remotely.
What is the value of a remote monitor that can only be reset in person.
Date published: 2023-12-19
Discontinued: Mobile Link - CDMA is rated
3.4 out of
5 by
144.