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Rated 1 out of
5
by
JunkSprayer22 from
Electric Start is a Joke
Bought it for the sole purpose of the electric start benefit. It worked maybe 2 times total and then nothing. Called customer service and they said probably a battery issue. I think with all the reviews and negative comments a recall should be in order. Never buy Generac again....
Date published: 2020-02-29
Rated 1 out of
5
by
jay from
won't start after 1st use
Followed instructions to letter and unit started right up and worked great. After one tank of gas, I filled gas tank the 2nd time and the electric start is working great but unit will not start. Manual start also does not start the unit. I believe the auto choke is malfunctioning, but now I have to waste my time and more money and take it to an authorized repair shop. Who knows how long this will take? Right know it might as well be a $500.00 boat anchor! VERY DISSAPOINTED in this product.
Date published: 2019-12-24
Rated 1 out of
5
by
Rob from
Electric start disappointing
Bought this summer, now electric start just clicks.
Now have to deal with warranty.
Date published: 2019-11-25
Rated 5 out of
5
by
Rick from
No problems at all!
I followed the clear start up instructions provided and no problems what so ever. I suggest to all you folks who have some issues to use the proper fuel and follow the start up and final season storage instructions. I am very happy with this product as I am with my backup 16KW generator.
Date published: 2019-10-30
Rated 1 out of
5
by
Disappointed from
Electric start bad
I just read several recent reviews and see many other have the same issue as me with the electric start. Wish I would have read these reviews before I purchased. The main reason I bought this unit was because my shoulder problem prevents me from pull starting.
On the second use the electric starter component failed and needed to be replaced. I'm not an engineer, but where the component is mounted gets hot and would imagine it contributed to its failure. When I get my unit back from the authorized repair dealer I'm not optimistic it will last much longer the next time.
It has taken over 3 months and I'm still waiting on repairs. The failed electric start motor assembly was on back-order for a large portion of the delay. This tells me there must be a lot of failures with this part where they can't keep it in inventory.
Dealing with Generac Customer Care has been a long and frustrating process.
Other than the electric start, the unit seemed to do a decent job of power washing but my experience is limited because it has been sitting in the repair shop since. The one star rating is because of the electric start which was the primary reason I purchased this unit.
Date published: 2019-10-22
Rated 5 out of
5
by
Mike from
Powerful, perfect for all-around home use.
I bought this for all my residential needs. Deck, cars, house / siding, sidewalks, etc. So far this unit has been perfect. I went through 3 electric washers in the past and decided no more money wasted and to invest this unit for long term use. I wish I would have made this same decision years ago.
Date published: 2019-10-07
Rated 1 out of
5
by
Steve from
Won’t start! Only used once.
I hope I can change my review to a 5 star, but at the moment I would like to give it a 0 star. Funny their claim is easy start, maybe the first time using it. I didn’t expect it to not start the 2nd time. It’s dead nothing....at first it seemed to try to want to start, but now nothing. Battery has life. Very frustrating!! The power washer was not cheap and we paid more for the easy start. I looked up solutions to getting it to start. Evidently We’re suppose to clean the carburetor now. Wonderful, that’s just what we want to do. Are you kidding me? I want my money back and you can keep your pile of useless metal. Also called the customer support on a Sunday at 3:00 in the afternoon. Closed! Really? says call 24/hr 365 days
Date published: 2019-09-29
Rated 2 out of
5
by
Ryan80 from
The electric start is a very disappointing feature.
We purchased this electric start because we are unable to pull the start rope fast enough to start the engine. The unit worked fine for a year and then the electric start would not work. So far we have not been able to get it working. The unit is a huge disappointment at this time and we certainly do not recommend buying it based on the electric start feature. All Generac would do is tell us where we might be able to get it fixed. They couldn't even tell me the price of anything or which manual to find the appropriate parts. It is a giant hassle.
Date published: 2019-09-12
3100 PSI 2.5 GPM Electric Start Residential is rated
3.8 out of
5 by
55.