Two PWRCell controller panels on white and orange background.

Need to submit a PWRcell Support Case/Service Ticket? 

You can now create and view PWRcell support cases in PWRfleet!

Access the new support section through PWRfleet navigation. To use this feature, add your company's Generac Dealer ID to the company details page on PWRfleet.

Contact Information

Customer Support: 1-888-GENERAC 
Installer Support: 1-855-635-5186

Department

Description

Installer Phone Tree Option

Email/Website

Inside Sales​​

Pre-Sales, design, and product support

​1

PWRcell.sales@generac.com

PWRfleet

Registrations and fleet management support  

2​

File a Service Ticket

Installer Technical Support

​System installation and troubleshooting

3

File a Service Ticket

Firmware Updates

Request a firmware update for recently connected PWRcell systems  

4​

 

PWRview

Mobile App support  

5

PWRcellSupport@generac.com

Warranty

Dealer support for managing claims 

6

https://service.generac.com

PowerPlay CE

PowerPlay CE training and support 

7

PowerPlayCE@generac.com

Generac Portal Directory for Clean Energy Installers

Portal

Description

Generac 360
https://dealer.generac.com/

View product information and installer resources, and access other portals including PWRfleet, GenService, Marketing on Demand, and more!

GenService​
http://service.generac.com 

​File and manage warranty claims, order service and replacement parts and access product bulletins.

Marketing on Demand (MOD)
http://www.generacmod.com/

Access a wide range of merchandising materials, digital assets, print on demand literature, customizable materials, and more.


Learning Management System (LMS)
http://www.generac.com/university

The Service Learning Center is available to help installers, dealers and customers improve their technical knowledge and skills.


PWRfleet
https://PWRfleet.generac.com/
 


System registration and PWRcell fleet management.


PWRview App (HEMS and PWRcell)
 


Consumer app to view solar production, solar storage and energy consumption habits.

   


Powerplay CE
https://powerplay.generac.com
 

Sign up for and engage with Powerplay CE to access In-Home Assessments.