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Rated 2 out of
5
by
RB from
This is not a good buy
I bought 2 IQ 2000 in 2018 one went bad in September 2019 took too a dealer. Dealer called back in Oct 2019 and said it is a full warranty ! Finally after seven month the factory sent a new one one 4 17 2020 ! Got out of box filled oil & gas and put switch to choke and pulled rope and pulled & pulled & pulled for more then fifty times ! Brand new and won’t work ! Called factory and they said find a dealer ! Don’t buy unless you have money &time to play there games!
Date published: 2020-04-20
Rated 2 out of
5
by
ChattWaddy from
Leaking oil on first day of use
Bought this unit at Mayo Garden center in Knoxville TN. Dealer prepped product for me. Took it home and started it up. Started easy and ran great for about 4 hours and shut it down. Woke up next morning and started again. Ran about 2 hours and went back to check and noticed a pool of oil underneath. Looked thru manual for troubleshooting info and nothing available about oil leaking. Tried to find info online at website and it is terrible. No direct way to email or chat with rep to find solution. hopefully, someone will read this and reach out to me.
Date published: 2020-04-15
Rated 1 out of
5
by
MILWAT from
Leaking oil in the box, missing funnel, won't start, made in China not USA
Bought the IQ2000 from Menards on 03/30/2020. Opened the box to find the oil fill funnel missing and oil leaking onto the cardboard. The generator also smelled of gasoline when I opened the fuel fill cap so I assume it was run before or maybe it was refurbished but sold at full new price by Menards.
The unit doesn't run at all despite me using the Generic supplied oil, filling it to the correct fill line and using fresh 93 octane gas. Followed the setup and starting process from the manual but it won't start. Not even a stumble then shutoff.
Extremely disappointed in Generac and Menards.
Will probably return this unit if Generic can't resolve the issue.
Date published: 2020-04-04
Rated 2 out of
5
by
Bob from
Cannot get parts after 3 years for an IX2000
Purchased an IX2000 in June 2016, after also owning 20K standby and 6500 portable units from Generac. Ran great for 3 years. In June 2019 the unit would not start. Dealer said internal engine part had cracked, and that it was no longer available. They gave me the unit back in pieces in a cardboard box, in exchange for only the $80 inspection fee. (They were good to me for not charging me the extra cost for the engine teardown and reassemble) I understand parts obsolescence and stocking policies, but three years? Come on guys, your portable units should not be throwaways. While I'm hoping that parts availability is better for the IQ series, I will check with Generac before I consider purchasing a replacement model from them.
Date published: 2020-04-03
Rated 1 out of
5
by
Greg from
Gift for installing large whole house generator
Ran for 5 minutes then the selector switch broke spent an hour on the phone with generac and they told me too bad drive it 1 hour to a local repair shop. Call three different repair shops all of them refuse to work on it. Horrible customer service and garbage products. Went up two levels in management and all of them could not have cared less
Date published: 2020-03-31
Rated 4 out of
5
by
Eric34 from
Awesome little unit quiet as can be.
This little unit is super quite and very easy on fuel highly recommend it!!!!!
Date published: 2019-12-25
Rated 5 out of
5
by
Mort from
Looks good has a good reputation
I have no plans to run it , will place it back in box and keep for an emergency I trust Generac that is was already tested. I only need back up for my furnace and refrigerator.
Date published: 2019-11-01
Rated 5 out of
5
by
Monkey from
Newly purchased.
Thank you for having such an easy telephone registration with Rochelle. I just purchased the unit on Oct. 26, so I have not had a chance to use it but, I am looking forward to, should it be required.
Date published: 2019-10-30
iQ2000 is rated
4.5 out of
5 by
131.