If you have a PWRcell system:
1.You don’t have a PWRcell Beacon, see the System Compatibility section.
2.Your beacon does not have the latest firmware update. We periodically update your PWRcell system to support new features. If this condition persists, contact Generac Support.
3.Your beacon has never connected to the internet. Check your PWRcell owner's manual for instructions on how to do so or contact your installer.
4.There is an issue with the PWRview cloud servers.
If you have a PWRview ATS or PWRview meter:
1.Your system has not yet been connected to the internet. Check the owner’s manual for instructions on how to do so or contact your installer.
2.You do not have a supported meter associated with your account. Check the owner’s manual for instructions on how to do so or contact your installer.
3.The firmware for the meter has not yet been updated after installation. Wait for 2 hours, then try again. If it still does not show up, contact your installer.
4.There is an issue with the PWRview cloud servers.
Why aren’t my live power measurements on the Now screen?
If your live power measurements are not on the Now screen, your system might be experiencing live connectivity issues. Please check the connection of your energy system to your home network and to the internet and contact Generac Support or for troubleshooting.
Why can’t I see live data on the Energy Flows screen?
If live data isn’t visible on the Energy Flows screen, your system might be experiencing live connectivity issues. Please check the connection of your PWRcell system to your home network and to the internet. If you only have consumption in your PWRview ATS, or HEMS system, you will not see the Energy Flows screen.
Why am I seeing zero values for my Consumption and Grid power measurements?
If you’re seeing zero values, for your Consumption and Grid power measurements, you might not have Current Transformers (CTs) installed with your PWRcell system. Although all new systems include consumption monitoring CTs, to accurately measure household consumption and grid export, legacy customers might not have this installed. If you are a legacy customer and would like CTs installed on your system, contact Generac Support or your installer.
Why is there missing data on my Today (or History) screen?
If data is missing on your Today or History screen, your system may have experienced connectivity issues in the past few hours, due to a break in connectivity or ISP outage.
How do I configure my bill if I’m on a contracted rate?
Unfortunately, contracted rates for transmission and distribution (T+D) are not supported at this time. If you know what those rates are, use the adjustment fields provided at the end of the tariff configuration to add T+D rates to your energy consumption tariff.
Why can’t I find my tariff or utility?
During the configuration process, PWRview asks several questions to generate a short list of tariffs from the many available in your region. This filtering process might occasionally filter out your tariff, especially if your utility has recently updated your tariff criteria. If you cannot find your tariff, try changing the way you’ve answered the questions during the configuration process:
- Do you have solar panels? Try changing your answer to NO
- Do you have tiered rates? Try changing your answer to I DON’T KNOW
- Are you on a time of use rate? Try changing your answer to I DON’T KNOW
- Verify that your zip/postal code is correct
- Check your utility bill for your tariff name and code
After trying the suggestions above, if you continue to have difficulties finding your tariff, please contact Generac Support.
Why does my calculated bill not correspond to the bill I received from my utility?
Some municipalities include local taxes on electrical bills unfortunately, this information is not included on official tariffs. You can still match your calculated and actual bills closely by using the adjustment fields at the end of the tariff configuration process. You can use these fields to set a percentage tax, a daily charge, a consumption charge ($/kWh) and a flat monthly fee.
Can the installer configure the tariff settings for me?
Tariff settings can only be configured from the PWRview app. However, your installer can help you make sure you are setting the right tariff. If you are not sure what tariff you are on or have changed your tariff as a result of installing PWRcell, contact your installer or refer to your PWRcell proposal for more information.
Does the tariff setting in the app impact how my PWRcell operates?
No, tariff settings in PWRview do not impact your PWRcell operation modes or scheduling.