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Technical Support

Technical Support

FILE A SERVICE CASE

*Required Fields.

 

In order to be eligible for reimbursement, you must follow guidance in Service Information Bulletin SIB22-02CE, including:

  • Replace all R801/RS801A SnapRS devices on the roof with RS802 devices
  • Provide photo of all SnapRS devices removed with each label clearly visible
  • Submit your claim in GenService within 90 days

Generac will issue a control number for reimbursement of valid SnapRS RMA requests

For registration questions, contact the PWRfleet Registration team directly at pwrfleetsupport@generac.com or by calling 855-635-5186 option 2.
Has the service in question already been completed?*:
Have you previously replaced SnapRS devices on this site?*:
I confirm the uploaded photo shows all RS801 or RS801A devices removed from this site.*:
Did you replace with RS802 SnapRS devices?*:
 
Did you replace all SnapRS devices on the roof?*:
Did you confirm that all PV Links were operational at the time of departure?*:
Please don't use generac email.
Do not include '-'
Please enter valid Tech ID.
Please enter valid Dealer ID.
 
Enter security code:
 Security code
 

 

Contact Information

 

Customer Support: 1-888-GENERAC




 

Installer Support: 1-855-635-5186
Department Description Installer Phone Tree Option Email/Website

Inside Sales​​

Pre-Sales, design, and product support

​1

PWRcell.sales@generac.com​

PWRfleet

Registrations and fleet management support  

2​

​File a Service Ticket
Installer Technical Support ​System installation and troubleshooting

3

 File a Service Ticket
Firmware Updates Request a firmware update for recently connected PWRcell systems  

4​

 Firmware Update
PWRview Mobile App support   5 PWRcellSupport@generac.com
Warranty Dealer support for managing claims  6  
PowerPlay CE PowerPlay CE training and support  7 PowerPlayCE@generac.com


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Generac Portal Directory

Directory of Installer Portals for Generac PWRpartners

This directory will help you navigate Generac portals to be a successful PWRpartner. 

 
Portal Description

GenService​
http://service.generac.com  

File and manage warranty claims, order service and replacement parts and access product bulletins.
Dealer Connection
​https://dealerconnection.generac.com/		 ​Access account information, account updates, and for PowerPlay CE lead management.
Marketing on Demand (MOD)
​www.GeneracMOD.com		 Access a wide range of merchandising materials, digital assets, print on demand literature, customizable materials, and more.


Learning Management System (LMS)
http://www.generac.com/university​

The Service Learning Center is available to help installers, dealers and customers improve their technical knowledge and skills.

PWRfleet
https://PWRfleet.generac.com/
 
System registration and PWRcell fleet management. https://generac-fs.inquisiqlms.com/

PWRview App
(HEMS and PWRcell)
https://www.generac.com/service-support/pwrcell-homeowner-resources/ after-installation#pwrview
 
Consumer app to view solar production, solar storage and energy consumption habits.

Powerplay CE
https://powerplay.generac.com
 		 Sign up for and engage with Powerplay CE to access In-Home Assessments.


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