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Technical Support

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Department	Description	Installer Phone Tree Option	Email/Website
Inside Sales	Pre-Sales, design, and product support	1	PWRcell.sales@generac.com
PWRfleet	Registrations and fleet management support	2
Installer Technical Support	System installation and troubleshooting	3	PWRcellTechSupport@generac.com
Firmware Updates	Request a firmware update for recently connected PWRcell systems	4	Firmware Update
PWRview	Mobile App support	5	PWRcellSupport@generac.com
Warranty	Dealer support for managing claims	6
PowerPlay CE	PowerPlay CE training and support	7	PowerPlayCE@generac.com

This directory will help you navigate Generac portals to be a successful PWRpartner.

Portal	Description
GenService http://service.generac.com	File and manage warranty claims, order service and replacement parts and access product bulletins.
Dealer Connectionhttps://dealerconnection.generac.com/	Access account information, account updates, and for PowerPlay CE lead management.
Marketing on Demand (MOD)www.GeneracMOD.com	Assist Installer, dealers, and distributors with marketing claims, pre and post approvals, log-in assistance for SproutLoud/GeneracMOD.com webpage. General Co-Op Marketing Information.
Learning Management System (LMS) https://generac-fs.inquisiqlms.com/	The learning center to help installers, dealers and customers improve their technical knowledge and skills.
PWRfleet https://PWRfleet.generac.com/	System registration and PWRcell fleet management.
PWRview App (HEMS and PWRcell) http://support-PWRview.generac.com	Consumer app to view solar production, solar storage and energy consumption habits.