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Technical Support

Technical Support

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Contact Information

 

Customer Support: 1-888-GENERAC




 

Installer Support: 1-855-635-5186

Department Description Installer Phone Tree Option Email

Inside Sales​​

Pre-Sales, design, and product support

​1

PWRcell.sales@generac.com

Registrations

For help registering a PWRcell system

2​

Installer Technical Support ​System installation and troubleshooting

3

PWRcellTechSupport@generac.com
PWRfleet Dealer fleet management

4​

PWRfleetSupport@generac.com
PWRview Mobile App support   5 PWRcellSupport@generac.com
Warranty Dealer support for managing claims  6  
PowerPlay CE PowerPlay CE training and support  7 PowerPlayCE@generac.com


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Generac Portal Directory

Directory of Installer Portals for Generac PWRpartners

This directory will help you navigate Generac portals to be a successful PWRpartner. 

 
Portal Description

GenService​
http://service.generac.com  

File and manage warranty claims, order service and replacement parts and access product bulletins.

Dealer Connection​https://dealerconnection.generac.com/ ​Access account information, account updates, and for PowerPlay CE lead management.
Marketing on Demand (MOD)​www.GeneracMOD.com Assist Installer, dealers, and distributors with marketing claims, pre and post approvals, log-in assistance for SproutLoud/GeneracMOD.com webpage. General Co-Op Marketing Information.


Learning Management System (LMS)
https://generac-fs.inquisiqlms.com/


The learning center to help installers, dealers and customers improve their technical knowledge and skills.


PWRfleet
https://PWRfleet.generac.com/
 

System registration and PWRcell fleet management.

PWRview App
(HEMS and PWRcell)
http://support-PWRview.generac.com

Consumer app to view solar production, solar storage and energy consumption habits.


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