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Technical Support

Technical Support

FILE A SERVICE CASE

*Required Fields.

 

In order to be eligible for reimbursement, you must follow guidance in Service Information Bulletin SIB22-02CE, including:

  • Replace all R801/RS801A SnapRS devices on the roof with RS802 devices
  • Provide photo of all SnapRS devices removed with each label clearly visible
  • Submit your claim in GenService within 90 days

Generac will issue a control number for reimbursement of valid SnapRS RMA requests

For registration questions, contact the PWRfleet Registration team directly at pwrfleetsupport@generac.com or by calling 855-635-5186 option 2.
Has the service in question already been completed?*:
Have you previously replaced SnapRS devices on this site?*:
I confirm the uploaded photo shows all RS801 or RS801A devices removed from this site.*:
Did you replace with RS802 SnapRS devices?*:
 
Did you replace all SnapRS devices on the roof?*:
Did you confirm that all PV Links were operational at the time of departure?*:
Please don't use generac email.
Enter security code:
 Security code

 

Contact Information

 

Customer Support: 1-888-GENERAC




 

Installer Support: 1-855-635-5186

Department Description Installer Phone Tree Option Email/Website

Inside Sales​​

Pre-Sales, design, and product support

​1

PWRcell.sales@generac.com

PWRfleet

Registrations and fleet management support  

2​

Installer Technical Support ​System installation and troubleshooting

3

File a Service Ticket
Firmware Updates Request a firmware update for recently connected PWRcell systems  

4​

Firmware Update
PWRview Mobile App support   5 PWRcellSupport@generac.com
Warranty Dealer support for managing claims  6  
PowerPlay CE PowerPlay CE training and support  7 PowerPlayCE@generac.com


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Installer Portal Directory

 

Portal Description

GenService​
http://service.generac.com  

File and manage warranty claims, order service and replacement parts and access product bulletins.

Dealer Connection​https://dealerconnection.generac.com/ ​Access account information, account updates, and for PowerPlay CE lead management.
Marketing on Demand (MOD)​www.GeneracMOD.com Assist Installer, dealers, and distributors with marketing claims, pre and post approvals, log-in assistance for SproutLoud/GeneracMOD.com webpage. General Co-Op Marketing Information.


Learning Management System (LMS)
https://generac-fs.inquisiqlms.com/


The learning center to help installers, dealers and customers improve their technical knowledge and skills.


PWRfleet
https://PWRfleet.generac.com/
 

System registration and PWRcell fleet management.

PWRview App
(HEMS and PWRcell)
http://support-PWRview.generac.com

Consumer app to view solar production, solar storage and energy consumption habits.


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