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Technical Support

Need to submit a PWRcell
Support Case/Service Ticket?

YOU CAN NOW CREATE AND VIEW PWRCELL SUPPORT CASES IN PWRFLEET!

Access the new support section through PWRfleet navigation.
To use this feature, add your company's Generac Dealer ID to
the company details page on PWRfleet.

FILE A MICROINVERTER SERVICE CASE

This form should only be used for submitting cases related to Chilicon microinverters. All other submissions must go through PWRfleet. Please see the banner and links at the top of the page.

*Required Fields.

In order to be eligible for reimbursement, you must follow guidance in Service Information Bulletin SIB22-02CE, including:

  • Replace all R801/RS801A SnapRS devices on the roof with RS802 devices
  • Provide photo of all SnapRS devices removed with each label clearly visible
  • Submit your claim in GenService within 90 days

Generac will issue a control number for reimbursement of valid SnapRS RMA requests

For registration questions, contact the PWRfleet Registration team directly at pwrfleetsupport@generac.com or by calling 855-635-5186 option 2.
Has the service in question already been completed?*:
Have you previously replaced SnapRS devices on this site?*:
I confirm the uploaded photo shows all RS801 or RS801A devices removed from this site.*:
Did you replace with RS802 SnapRS devices?*:
 
Did you replace all SnapRS devices on the roof?*:
Did you confirm that all PV Links were operational at the time of departure?*:

Please match the request format
Please match the request format.
You've entered a PWRcell serial number. Please utilize the PWRfleet Support Portal, with access instructions available at the top of the page.
Please don't use generac email.
Do not include '-'
Please enter valid Tech ID.
Please enter valid Dealer ID.
 
Enter security code:
 Security code
 

 

Contact Information

 

Customer Support: 1-888-GENERAC




 

Installer Support: 1-855-635-5186
Department Description Installer Phone Tree Option Email/Website

Inside Sales​​

Pre-Sales, design, and product support

​1

PWRcell.sales@generac.com​

PWRfleet

Registrations and fleet management support  

2​

​File a Service Ticket
Installer Technical Support ​System installation and troubleshooting

3

 File a Service Ticket
Firmware Updates Request a firmware update for recently connected PWRcell systems  

4​

 Firmware Update
PWRview Mobile App support   5 PWRcellSupport@generac.com
Warranty Dealer support for managing claims  6 https://service.generac.com
PowerPlay CE PowerPlay CE training and support  7 PowerPlayCE@generac.com


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Generac Portal Directory for Clean Energy Installers

 
Portal Description

Generac 360
https://dealer.generac.com/

View product information and installer resources, and access other portals including PWRfleet, GenService, Marketing on Demand, and more!
GenService​
http://service.generac.com 		 ​File and manage warranty claims, order service and replacement parts and access product bulletins.
Marketing on Demand (MOD)
http://www.generacmod.com/		 Access a wide range of merchandising materials, digital assets, print on demand literature, customizable materials, and more.


Learning Management System (LMS)
http://www.generac.com/university​

The Service Learning Center is available to help installers, dealers and customers improve their technical knowledge and skills.

PWRfleet
https://PWRfleet.generac.com/
 
System registration and PWRcell fleet management.

PWRview App
(HEMS and PWRcell)
https://www.generac.com/service-support/pwrcell-homeowner-resources/ after-installation#pwrview
 
Consumer app to view solar production, solar storage and energy consumption habits.

Powerplay CE
https://powerplay.generac.com
 		 Sign up for and engage with Powerplay CE to access In-Home Assessments.


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