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Technical Support

Technical Support


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Contact Information


Customer Support: 1-888-GENERAC


Installer Support: 1-855-635-5186

Department Description Installer Phone Tree Option Email/Website

Inside Sales​​

Pre-Sales, design, and product support



Registrations and fleet management support  


Installer Technical Support ​System installation and troubleshooting

Firmware Updates Request a firmware update for recently connected PWRcell systems  


Firmware Update
PWRview Mobile App support   5
Warranty Dealer support for managing claims  6  
PowerPlay CE PowerPlay CE training and support  7

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Generac Portal Directory

Directory of Installer Portals for Generac PWRpartners

This directory will help you navigate Generac portals to be a successful PWRpartner. 

Portal Description


File and manage warranty claims, order service and replacement parts and access product bulletins.

Dealer Connection​ ​Access account information, account updates, and for PowerPlay CE lead management.
Marketing on Demand (MOD)​ Assist Installer, dealers, and distributors with marketing claims, pre and post approvals, log-in assistance for SproutLoud/ webpage. General Co-Op Marketing Information.

Learning Management System (LMS)

The learning center to help installers, dealers and customers improve their technical knowledge and skills.


System registration and PWRcell fleet management.

PWRview App
(HEMS and PWRcell)

Consumer app to view solar production, solar storage and energy consumption habits.

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