Demand Response Home Generator Program Application

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Have you certified with your utility as a critical care or chronic condition customer or do you operate any life support equipment in your home (such as a respirator, iron lung, hemodialysis machine, etc.)

Demand Response Home Generator Program Terms and Conditions


Welcome to the Demand Response Home Generator Program (the “Program”) presented by Generac Grid Services LLC (“Generac”). Throughout these T&Cs, the references to “you” and “your” refer to you as the undersigned Generac customer, participant in the Program, account holder with DTE Electric Company (“Utility” or “Program Administrator”), and owner of a Generac Guardian Home Standby Generator (“Generator”) that is connected to the electrical system of your home. Your participation in the Program is governed by these T&Cs.


How the Program Works. The Program makes the services described herein available to you as a Generac customer that will participate in a demand response program administered by Utility and managed by Generac, provided that you are one of the first 200 participants accepted into the Program.

For your participation in the Program in accordance with these T&Cs, you will receive a $100 gift card upfront incentive within 30 days of the Utility’s approval of your enrollment in the Program and its confirmation of device connection and your participation. At the end of the Term, you will receive an additional $250 gift card incentive as long as your participation in the Program was maintained in accordance with these T&Cs throughout the duration of the Term. All incentives will be paid by your Utility in the form of an electronic gift card.

The length of the term of the Program will commence July 1, 2023 and continue through December 31, 2025 (“Term”). These T&Cs shall be in effect for the time that you participate in the Program. The Program will continue throughout the Term unless terminated earlier in accordance with these T&Cs. If the Program is terminated by the Utility before December 31, 2025, you will receive the additional $250 incentive within 30 days of Program termination, provided your participation throughout the Term has been in compliance with these T&Cs. At the end of the Term, Generac may contact you about future incentive programs for which you may be eligible at that time, including, reenrollment in the Program, or other Generac programs. If you would like to withdraw from the Program at any time, you may do so by submitting your request. If you withdraw from the Program or violate these T&Cs prior to the completion of the Program Term, you may forfeit your right to receive the additional $250 gift card program incentive.

During the Program, your Program Administrator will initiate a number of demand response events (“Events”) in accordance with the terms and conditions of the Program. In response, Generac will turn on your Generator. Once your Generator has been confirmed to be working, Generac will disconnect you from the power grid and your Generator will power your home during an Event for a duration of at least 1 hour but no more than 4 consecutive hours. The number and nature of the Events will be decided by the Program Administrator. Events will be limited to occur between 8am and 8pm ET and the maximum number of hours for Events will not exceed 40 hours annually.

Participation in the Program will not affect your Generator warranty, which will remain in full force and affect in accordance with its terms.

Program Requirements. The following describes your additional requirements for participation in the Program. Your failure to comply, in the sole discretion of Generac, with any of these requirements below or any other obligation or requirement of these T&Cs or the Program may at any time result in: (a) suspension or disqualification and unenrollment from the Program; (b) forfeiture of your right to receive the additional program incentive; or (c) the termination of these T&Cs, and any such results shall be final and binding in all respects and without liability to Generac or Utility. Further, failure to comply with the Program may result in your Utility modifying your participation in, suspending, or disqualifying and unenrolling you from the Program.

  • You must fill out the applicable online enrollment form and be one of the first 200 participants accepted into and continue to participate in Program through your Utility as directed by Generac.
  • You must receive electricity from the Utility and own a Generac Generator fueled by natural gas.
  • You must maintain an internet connection (“Connectivity”) to your Generator that is sufficient, in Generac’s sole discretion, to enable Generac to remotely engage your Generator to power your home. Connectivity requirements include: (1) the Generator must be connected to an active internet source (Wi-Fi or Cellular), (2) you must have a paid Wi-Fi or 4G LTE annual or monthly subscription to Mobile Link, and (3) if the Generator becomes disconnected from an internet source, you are responsible for reconnecting the Generator to an internet source that meets the Connectivity requirements. Generac is not responsible for costs associated with Generator reconnections to an internet source provided by a third party. Additional terms and conditions may apply if your generator is enrolled in a dealer-managed program.
  • You must not in any way cause or permit any third party to cause any persistent or lasting interference with your Generator, its Connectivity, or any connected component or material system, that, in Generac’s sole discretion, would negatively impact your Generator’s performance under the Program, including, any disruption or interference with the ability of Generac to turn on or off your Generator before, during, and after an Event (“Interference”).
  • You must reasonably assist Generac’s technicians and support staff in diagnosing, troubleshooting, or remedying any problems with your Generator, its Connectivity, or any connected component or material system.
  • You may not opt-out of more than two (2) Events(s), per calendar year, throughout the duration of the Program.
  • You must be at least eighteen (18) years of age.
  • You must be a customer of the Utility with eligible equipment.
  • You agree to comply with these T&Cs and any applicable terms and conditions of your Utility, as well as Generac’s T&Cs of Service, privacy policy, and any other policies referenced in these T&Cs and on the Generac website located at (“Company Privacy Policy”). You also agree to comply with all applicable local, state, national, and international laws, rules and regulations.
  • You certify that you will not operate, or allow to be operated, any critical or essential medical life support equipment that is connected to the electrical system of your home.
  • You must install the Mobile Link app and maintain the ability to receive in-app notifications from Generac.

Force Majeure. “Force Majeure” means an event or circumstance that prevents Generac or Utility from performing any obligation under these T&Cs and that was not previously anticipated or, if anticipated, was unavoidable, is not within Generac’s or Utility’s reasonable control, and not the result of Generac’s or Utility’s negligence or willful misconduct, and which, by the exercise of due diligence, is unable to be overcome or avoided. Events or circumstances on which a claim of Force Majeure may be based include acts of God (such as tornadoes, fires, earthquakes and floods), explosions, war, hostilities, riots and acts or threats of terrorism, pandemics, epidemics, vandalism, civil disturbances, protests or embargoes, or any such event or similar event not within the reasonable control of Generac or Utility. Neither Generac nor Utility shall be considered in breach of these T&Cs or liable for any delay or failure to comply with these T&Cs to the extent that such breach, delay, or failure is attributable to the occurrence of a Force Majeure; provided that Generac and/or Utility (as applicable) shall use reasonable efforts to minimize the delay cause by such Force Majeure and resume performance of its obligations hereunder. If any Force Majeure event or circumstance disrupts, in Generac’s sole discretion, the ability of your Generator to properly respond and fully perform during an Event, then Generac reserves the right to reduce the amount of any incentive.

Release and Indemnity. To the maximum extent permitted by law, you agree to indemnify, release, and hold harmless Generac, and Utility and the directors, trustees, officers, shareholders, partners, members, agents and employees of Generac and Utility, and the respective affiliates of thereof (the “Indemnified Parties”), from and against all loss, damage, expense, liability and other claims, including court costs and reasonable attorneys’ fees (the “Liabilities”) resulting from any third party actions relating to your breach of these T&Cs and from injury to or death of persons, and damage to or loss of property arising out of your acts or omissions (or such acts or omissions of your contractors, subcontractors, affiliates, agents or employees) in connection with these T&Cs or related subject matter, including, any such Liabilities resulting from your participation in the Program; providedhowever, that nothing herein shall require you to indemnify the Indemnified Parties for any Liabilities to the extent, and only to the extent, caused by or arising out of the negligent acts or omissions, or the willful misconduct, of the Indemnified Parties.

Limitation of Liability. To the maximum extent permitted by law, your, Generac’s and Utility’s liability in connection with these T&Cs will be limited by these T&Cs, and all other damages or remedies are hereby waived. With the exception of your indemnification obligations hereunder, your and Generac’s and Utility’s liability under this Agreement will be limited to direct, actual damages or costs only. Notwithstanding anything to the contrary, IN NO EVENT SHALL GENERAC OR UTILITY BE LIABLE FOR ANY INCIDENTAL, PUNITIVE, SPECIAL, INDIRECT, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS AND BUSINESS INTERRUPTION DAMAGES, ARISING UNDER THESE T&Cs OR THE SERVICES CONTEMPLATED HEREBY. Notwithstanding anything to the contrary, Generac’s AND UTILITY’S aggregate and cumulative liability arising out of or relating to these T&Cs from any and all causes, whether as a result of breach of contract, breach of warranty, tort liability (including negligence), strict LIABILITY, OR otherwise, shall in no event exceed the total aggregate Payments paid to you by Generac AND UTILITY in the previous year.

Notices. All notices to you under these T&Cs shall be in writing by email to the most current email address that Generac has on record for you. You must provide all notices to Generac in writing via email to

Choice of Law. This Program is governed by the laws of the State of Wisconsin without giving effect to conflict of laws principles.

Non-Waiver. Failure to enforce any provision of these T&Cs shall not constitute a waiver of that or any other provision of these T&Cs.

Survival. The following sections will survive any termination of these T&Cs: Release and Indemnity, Limitation of Liability, Notices, Choice of Law, Non-Waiver, Severability, Entire Agreement, Information, No Class Action Procedure, Assumption of Risk, Dispute Resolution, Intellectual Property, Warranty Disclaimer, and Interpretation. In addition, those provisions that by their nature are intended to survive termination of these T&Cs shall so survive.

Severability. If any provision or portion of these T&Cs are found to be unenforceable, the remainder shall be enforced as fully as possible, and the unenforceable provision shall be deemed modified to the limited extent required to permit its enforcement in a manner most closely representing the intention of the parties as expressed herein.

Assignment. These T&Cs shall be binding on you, Generac and their respective successors and assigns. You may not transfer or assign these T&Cs to any third party. Generac may assign these T&Cs to any third party qualified to perform Generac’s obligations hereunder with or without your consent.

Entire Agreement. These T&Cs constitute the entire agreement between you and Generac regarding the subject matter hereof and supersedes all other such prior or contemporaneous oral and written agreements and understandings.

Changes to T&Cs. Generac may modify and amend these T&Cs at any time, in its sole discretion, and will use reasonable efforts to provide seven (7) days’ notice to you when Generac makes any material changes to these T&Cs. Continued participation in the Program shall constitute acceptance of any such modification of these T&Cs. Generac will also post these T&Cs at and encourages you to check them frequently. Generac is not responsible for any change to the Program or any difference between the Program T&Cs or requirements and the description of the Program above. You further agree that Generac may modify or terminate these T&Cs or the Program if there is any material change to, or termination of, the Program or any associated law, rule, regulation, requirement, code, order, or decree, or any interpretation thereof, by your Utility or any governmental authority.

Withdrawal. You may withdraw from the Program at any time by submitting your request here. Upon your withdrawal, these T&Cs will terminate without any liability on the part of you or Generac to the other, except for any rights that accrued before the date of withdrawal. Furthermore, withdrawal may result in forfeiture of your right to receive some or all of the incentive for the then-current season.

Acceptance of T&Cs. The use of an electronic signature process to accept and sign these T&Cs, including, your indication of acceptance of these T&Cs by a click-through or click-wrap process presented on an Generac platform like a website or mobile app, or by acceptance via email, shall constitute effective execution and delivery of these T&Cs, and shall form a binding contract between you and Generac.

Information. By participating in the Program, you authorize Generac to act as your agent in connection with your participation in the Program, as necessary, and to collect, access, exchange, process, and utilize data related to your identity, energy usage, energy production, energy profile, Utility account, Utility rates, home, and Generator (your “Data”) for the purposes of determining Program eligibility, administering and improving the Program, communicating with You about the Program, and as otherwise permitted under applicable law, including, in connection with the remote configuration, adjustment, and administration of your Generator as required to participate in the Program. You authorize Generac to share your Data with Program Administrator, and You authorize Program Administrator to share your Data with Generac, to the extent available. You authorize Generac and Program Administrator to share your Data with third parties to permit them to send you marketing communications or communications about the Program. Additionally, you agree to accept live and automated voice notifications, email, text messages, first class mail, or other communications by any reasonable means, including, through a Generac app or any other means of electronic or web-based communication about the Program, Events, your Generator, and other related products and services. Network and other data or text charges may apply. You also authorize Generac to share your Data in accordance with the Company Privacy Policy. You represent and warrant that the information that you provide to Generac during the Program is accurate, complete, true, and correct to the best of your knowledge and you agree to immediately notify Generac if any information that you provide has changed.

No Class Action Procedure. Notwithstanding anything to the contrary, class arbitration is not permitted under any circumstance. You and Generac agree that, by entering into these T&Cs, THE PARTIES MAY BRING CLAIMS AGAINST THE OTHER ONLY IN THEIR RESPECTIVE INDIVIDUAL CAPACITY, and not as a plaintiff or class member in any purported class or representative proceeding. Further, you agree that the arbitrator may not consolidate proceedings or more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding. Although the non-availability of any form of representative or class proceeding is clear from these T&Cs, should any dispute arise regarding or relating to the existence, validity, enforceability, or interpretation of the Dispute Resolution and No Class Action procedures provisions above, the arbitrator shall have the sole and exclusive jurisdiction to hear and determine the issue.

Assumption of Risk. You assume all risk of participation in the Program. Neither Generac nor Utility are responsible for any changes in your electricity costs or other costs before, during, or after the Program.

Dispute Resolution. In the event of a dispute between you and Generac or Utility in connection with the Program, or these T&Cs, the parties will first attempt to resolve the dispute informally for at least forty-five (45) days from when the initiating party notifies the other in writing of any such dispute. Notwithstanding anything to the contrary, any dispute that cannot be resolved informally within the forty-five (45) day period shall be settled by arbitration administered by the American Arbitration Association in accordance with its commercial arbitration rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof. SUCH AGREEMENT TO ARBITRATE MEANS THAT BOTH PARTIES HEREBY WAIVE THEIR RIGHT TO A JURY TRIAL. The Parties may, in arbitration, seek all remedies available to such Party under this Agreement as interpreted under the laws of the State of Wisconsin. The arbitrator(s) may award costs of the arbitration and fees, including reasonable attorney’s fees and expenses of travel to the arbitration to the prevailing Party subject to Generac’s absolute aggregate limitation of liability below. The arbitration will be held in Milwaukee, Wisconsin unless you and Generac agree to another location in writing.

Intellectual Property. You agree and acknowledge that your participation in the Program does not provide you with any right to or ownership interest in any of Generac’s or Utility’s confidential or proprietary information, including, any intellectual property, business plans, strategies, financial information, proprietary, patented, licensed, copyrighted or trademarked information, or technical information regarding the financing, design, operation and maintenance of the Program or of Generac’s services, business, or accounts.


Interpretation. Unless otherwise specifically defined or required by the context in which the term appears, in these T&Cs: (a) the singular includes the plural and vice versa; (b) the words “these T&Cs,” “herein,” “hereto” “hereof” and “hereunder” refer to these T&Cs as a whole, including all schedules or exhibits, and not to any particular section or subsection of these T&Cs; (c) unless qualified by “either,” “greater of,” “lesser of,” “later of,” “earlier of,” or other express language indicating that clauses are mutually exclusive, when “or” is used in these T&Cs it also contains “and” (i.e. or = and/or); (d) references to any agreement, document or instrument mean such agreement, document or instrument as amended, modified, supplemented, restated or replaced from time to time; (e) the words “include,” “includes” and “including” mean include, includes and including “without limitation.”; (f) the captions or headings in these T&Cs are strictly for convenience and shall not be considered in interpreting these T&Cs; (g) references to persons, parties, or entities include their permitted successors and assigns; (h) references to exhibits, schedules, or sections mean the exhibits to, schedules to, and sections of, these T&Cs; (i) references to approvals, consents or permissions shall refer to written approvals, consents, or permissions; (j) references to “unreasonable”, “reasonable”, “unreasonably”, and “reasonably” shall be deemed respectively to mean “commercially unreasonable”, “commercially reasonable” and “commercially unreasonably” and “commercially reasonably”; (k) any time period set forth herein that concludes on a non-business day shall be automatically extended to conclude on the next business day; and (l) any references to “annual”, “annually”, “year”, or “yearly” hereunder shall refer to the twelve (12) month period starting on the date that these T&Cs first go into effect and be distinct from calendar years, unless the context expressly indicates otherwise.